What You'll Do
You’ll manage recurring operational workflows from start to finish, ensuring every task is completed accurately and on time. You'll respond to assigned requests within one business day and maintain momentum by tracking pending items to avoid delays.
Your responsibilities include coordinating meeting schedules, preparing materials for quarterly business reviews, and following up on action items. You’ll generate NPS tickets, monitor survey responses, and support timesheet collection and reporting each week.
You’ll assist with Rock Reset preparations, update scorecard metrics, and provide administrative follow-up for ongoing projects. Monitoring BVOIP and CSAT queues will keep client feedback loops active, while maintaining C360 records ensures data integrity.
You’ll administer Bonusly awards, support year-end operational changes, and ensure all processes are followed using established checklists. When documentation is unclear, you’ll flag it for review and help update materials as procedures evolve.
Using tools like Monday.com, Outlook, and internal systems, you’ll keep information current and reliable. You’ll also support team coverage during absences or busy periods, participate in handoffs, and escalate risks or capacity issues early.
Requirements
You have 1–3 years of experience in operations, service coordination, or administrative support. You’re detail-oriented, thorough, and committed to completing tasks on schedule.
You’re comfortable managing multiple priorities in a fast-paced setting and have strong written and verbal communication skills. Experience with ticketing systems, task boards, and calendar tools is essential.
You follow processes consistently, accept feedback constructively, and adapt quickly. Reliable time management and calendar discipline are key to your success in this role.
Preferred Qualifications
Experience in a Managed Services Provider, IT services, or professional services environment is a plus. Familiarity with Monday.com, ConnectWise, Power BI, or similar platforms will help you succeed faster.
You think in terms of process and consistency, and you proactively communicate when issues arise. You’re comfortable with repetitive, high-volume tasks and are team-focused, stepping in to support coverage when needed.
You’re interested in taking on more complex responsibilities over time and contributing to operational improvements.
Benefits
- Comprehensive benefits package
- Attractive perks
- Support for professional and career growth
- Team coverage during PTO or high-demand periods
- Opportunities to shape and improve workflows
