PENTA Building Group is hiring a Help Desk Support Engineer to be the primary IT support contact for our Southern California offices and construction jobsites. In this fully in-person role, you will manage daily support requests, set up new equipment, and provide hands-on troubleshooting and repair.

What You'll Do

Manage daily IT support requests for local offices and jobsites.
Set up new laptops, desktops, and mobile devices (iOS/Android).
Provide device troubleshooting and repair support.
Deliver daily IT support and troubleshooting for corporate helpdesk items including software, desktop hardware, network, and project infrastructure.
Administer corporate iOS and Android devices (break/fix repair, MDM, etc.).
Provide end user software support for Microsoft Office (O365), Viewpoint, Citrix, and other enterprise applications.
Learn and help administer new enterprise-level applications as introduced.
Update and create IT documentation related to PENTA equipment and systems.
Perform physical Cat-5/6 and fiber network and telephony wiring, especially for mobile jobsite trailers.
Assist with asset management and deployment of equipment and peripherals.
Work with the rest of the IT team on new systems infrastructure projects as needed.

What We're Looking For

3 years minimum of prior technical customer support experience.
Ability to travel within Los Angeles and Orange Counties to construction projects as needed.
Strong remote collaboration proficiency using tools like Microsoft Teams and Zoom.
Strong troubleshooting skills to handle the majority of hands-on issues in the region.
Self-reliance and strong initiative to be the local face of PENTA’s IT department.
Ability to learn on the fly, deal with ambiguity, manage multiple tasks, and find resolutions under tight deadlines.
Strong verbal and written communication skills for users and your team.
Experience with follow-up and monitoring of work to ensure quality and attention to detail.

Nice to Have

Experience preferably in an IT support, help desk, or desktop support environment.
An industry-specific professional certification (A+, Security+, etc.) or equivalent college coursework, or working toward one.
Eagerness to learn additional IT skills in an open and collaborative IT group.