PENTA Building Group is hiring a Help Desk Support Engineer to be the primary IT support contact for our Southern California offices and construction jobsites. In this fully in-person role, you will manage daily support requests, set up new equipment, and provide hands-on troubleshooting and repair.
What You'll Do
- Manage daily IT support requests for local offices and jobsites.
- Set up new laptops, desktops, and mobile devices (iOS/Android).
- Provide device troubleshooting and repair support.
- Deliver daily IT support and troubleshooting for corporate helpdesk items including software, desktop hardware, network, and project infrastructure.
- Administer corporate iOS and Android devices (break/fix repair, MDM, etc.).
- Provide end user software support for Microsoft Office (O365), Viewpoint, Citrix, and other enterprise applications.
- Learn and help administer new enterprise-level applications as introduced.
- Update and create IT documentation related to PENTA equipment and systems.
- Perform physical Cat-5/6 and fiber network and telephony wiring, especially for mobile jobsite trailers.
- Assist with asset management and deployment of equipment and peripherals.
- Work with the rest of the IT team on new systems infrastructure projects as needed.
What We're Looking For
- 3 years minimum of prior technical customer support experience.
- Ability to travel within Los Angeles and Orange Counties to construction projects as needed.
- Strong remote collaboration proficiency using tools like Microsoft Teams and Zoom.
- Strong troubleshooting skills to handle the majority of hands-on issues in the region.
- Self-reliance and strong initiative to be the local face of PENTA’s IT department.
- Ability to learn on the fly, deal with ambiguity, manage multiple tasks, and find resolutions under tight deadlines.
- Strong verbal and written communication skills for users and your team.
- Experience with follow-up and monitoring of work to ensure quality and attention to detail.
Nice to Have
- Experience preferably in an IT support, help desk, or desktop support environment.
- An industry-specific professional certification (A+, Security+, etc.) or equivalent college coursework, or working toward one.
- Eagerness to learn additional IT skills in an open and collaborative IT group.
Technical Stack
- Microsoft Office (O365)
- Viewpoint
- Citrix
- iOS
- Android
- MDM
Team & Environment
You will work with the rest of the IT team on projects and support initiatives.
Benefits & Compensation
- Salary: $65,000 - $80,000 (Depending on Experience)
Work Mode
This position is fully in-person and based in Pasadena, CA, with travel to local construction projects required.
PENTA Building Group is an equal opportunity employer.
