On-site Employment

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About the Role

PENTA Building Group is hiring a Help Desk Support Engineer to be the primary IT support contact for our Southern California offices and construction jobsites. In this fully in-person role, you will manage daily support requests, set up new equipment, and provide hands-on troubleshooting and repair.

What You'll Do

  • Manage daily IT support requests for local offices and jobsites.
  • Set up new laptops, desktops, and mobile devices (iOS/Android).
  • Provide device troubleshooting and repair support.
  • Deliver daily IT support and troubleshooting for corporate helpdesk items including software, desktop hardware, network, and project infrastructure.
  • Administer corporate iOS and Android devices (break/fix repair, MDM, etc.).
  • Provide end user software support for Microsoft Office (O365), Viewpoint, Citrix, and other enterprise applications.
  • Learn and help administer new enterprise-level applications as introduced.
  • Update and create IT documentation related to PENTA equipment and systems.
  • Perform physical Cat-5/6 and fiber network and telephony wiring, especially for mobile jobsite trailers.
  • Assist with asset management and deployment of equipment and peripherals.
  • Work with the rest of the IT team on new systems infrastructure projects as needed.

What We're Looking For

  • 3 years minimum of prior technical customer support experience.
  • Ability to travel within Los Angeles and Orange Counties to construction projects as needed.
  • Strong remote collaboration proficiency using tools like Microsoft Teams and Zoom.
  • Strong troubleshooting skills to handle the majority of hands-on issues in the region.
  • Self-reliance and strong initiative to be the local face of PENTA’s IT department.
  • Ability to learn on the fly, deal with ambiguity, manage multiple tasks, and find resolutions under tight deadlines.
  • Strong verbal and written communication skills for users and your team.
  • Experience with follow-up and monitoring of work to ensure quality and attention to detail.

Nice to Have

  • Experience preferably in an IT support, help desk, or desktop support environment.
  • An industry-specific professional certification (A+, Security+, etc.) or equivalent college coursework, or working toward one.
  • Eagerness to learn additional IT skills in an open and collaborative IT group.

Technical Stack

  • Microsoft Office (O365)
  • Viewpoint
  • Citrix
  • iOS
  • Android
  • MDM

Team & Environment

You will work with the rest of the IT team on projects and support initiatives.

Benefits & Compensation

  • Salary: $65,000 - $80,000 (Depending on Experience)

Work Mode

This position is fully in-person and based in Pasadena, CA, with travel to local construction projects required.

PENTA Building Group is an equal opportunity employer.

Required Skills
Microsoft Office (O365)ViewpointCitrixiOSAndroidMDM
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About company
NeoGenomics

A cancer reference laboratory aiming to become the world's leading cancer reference laboratory.

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Job Details
Category other
Posted 8 months ago