About the Role
The Loan Support Specialist provides critical administrative and procedural support throughout the loan lifecycle, ensuring documentation is accurate, timelines are met, and communication flows smoothly between clients and internal departments.
Responsibilities
- Prepare and review loan documents for completeness and accuracy
- Support loan officers with application processing and follow-up
- Verify borrower information and documentation
- Coordinate with underwriting and closing departments
- Respond to client inquiries regarding loan status
- Maintain accurate and up-to-date loan files
- Ensure compliance with internal policies and regulatory standards
- Assist in resolving discrepancies in loan packages
- Track loan milestones and deadlines
- Submit loan files for funding after closing
- Organize and archive executed documents
- Facilitate communication between clients and internal teams
- Monitor loan pipelines for timely progression
- Assist with audit preparation and documentation requests
- Enter data into loan management systems accurately
- Follow standard operating procedures for processing
- Support special projects related to lending operations
- Maintain confidentiality of sensitive financial information
- Participate in process improvement initiatives
- Attend team meetings and training sessions
- Assist with month-end and quarter-end reporting
- Escalate complex issues to supervisors promptly
- Ensure adherence to credit department guidelines
- Support new client onboarding for loan products
- Collaborate with operations staff to streamline workflows
Compensation
Competitive salary and benefits package
Work Arrangement
On-site
Team
Collaborative lending operations team
About the Team
This role operates within a dedicated lending support unit focused on efficiency, accuracy, and responsive client service. The team works closely with loan officers, underwriters, and operations staff to ensure seamless loan processing from application to funding.
Growth Opportunities
Performance in this role may lead to advancement within the lending operations department, including roles with greater responsibility in loan administration, compliance, or team leadership.
Not offered
