CrossCountry Mortgage (CCM) is hiring a Loan Officer Assistant to support our Seattle, WA office. In this role, you will provide critical support to mortgage loan officers to increase loan production, working directly with customers, loan officers, and processors to ensure a positive customer experience and facilitate timely loan closings.
What You'll Do
- Assist in reviewing mortgage loan applications and documentation, which may include phone and computer work, printing, copying, scanning, emailing, and overnighting documents.
- Review mortgage loan disclosure packages and deliver them to the borrower.
- Create rate disclosure and re-disclosure packages and deliver them to the borrower.
- Review documents and entire loan files, highlighting deficiencies and notifying the mortgage loan officer and/or loan processor.
- Clarify and correct information and obtain additional information via phone and email as necessary.
- Provide general clerical and phone support to loan officers and processors.
- Work with management to provide support in various stages and areas of lending and processing.
- Assist in managing a pipeline consisting of conventional, FHA, VA, and USDA loans, along with 203K and reverse mortgage products.
- Deliver appraisals and property valuations to the borrower and retrieve proof of receipt.
- Track outstanding items on all loan files and follow up with customers to ensure timely receipt of necessary documentation.
- Facilitate timely loan closings by working directly with the Title Company and customer to schedule.
What We're Looking For
- High School Diploma, General Equivalency Diploma (GED), or equivalent.
- A minimum of 1 year of mortgage-related experience, including customer contact.
- Excellent communication and customer service skills.
- Excellent prioritization and time management skills.
- Proficient with Microsoft Office applications.
Nice to Have
- Previous sales support experience.
- Salesforce experience.
Technical Stack
- Microsoft Office
- Salesforce
Team & Environment
You will support loan officers and processors in the Seattle, WA office.
Benefits & Compensation
- Hourly Rate: $26.00 - $31.00
- Medical insurance
- Dental insurance
- Vision insurance
- 401K
- Company-provided short-term disability
- Employee assistance program
- Wellness program
Work Mode
This role is based locally in Seattle, WA.
CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law.
