Responsibilities
- Co-ordinate and schedule guest activities
- Develop Yoga program
- Ensure smooth and efficient communications with hosts and guests
- Provide efficient service in all secretarial and reservations functions
- Ensure all dealings with guests at the Fitness areas meet or exceed the resort operating standards
- Ensure all vicinity areas are kept clean and well maintained at all times
- Ensure the guest experience is relaxing and in accordance with the resort standards
- Ensure the health and safety of guests and employees are paramount at all times
- Ensure consistent guest experience development to maintain innovation and uniqueness
- Ensure proper inventories of all operating equipment are conducted in line with audit standards to manage operational cost
- Ensure the department follows hotel policies and procedures including health, hygiene, emergency and fire prevention
- Ensure the department follows safety and maintains confidentiality for all guests and colleagues at all times
- Promote and sell all programs (classes, activities, retail sale & service) to groups, conference attendees, walk-in guests, etc.
- Upsell and cross-sell all programs
- Implement and monitor up-selling strategies to maximise operational revenue
- Analyze and interpret the needs of guests and offer appropriate options, solutions and resolutions
Requirements
- Able to co-ordinate and schedule guest activities
- Able to develop Yoga program
- Able to ensure smooth and efficient communications with hosts and guests
- Able to provide efficient service in secretarial and reservations functions
- Able to ensure guest dealings in Fitness areas meet or exceed resort standards
- Able to maintain cleanliness and upkeep of vicinity areas
- Able to ensure guest experience is relaxing and meets resort standards
- Able to prioritize health and safety of guests and employees
- Able to maintain consistent guest experience with innovation and uniqueness
- Able to conduct proper inventories of operating equipment per audit standards
- Able to follow hotel policies and procedures including health, hygiene, emergency and fire prevention
- Able to follow safety protocols and maintain confidentiality
- Able to promote and sell all programs to various guest types
- Able to upsell and cross-sell programs
- Able to implement and monitor up-selling strategies to maximise revenue
- Able to analyze and interpret guest needs and offer appropriate solutions
