William & Mary is hiring a Library Systems Administrator. The Libraries support and enhance teaching and research, and this role administers essential systems including Alma/Primo VE, ILLiad, Digital Commons, and the LibApps suite. You will serve as the lead contact with systems vendors, troubleshoot bugs, and apply deep functional knowledge to help library staff optimize their workflows and integrate systems for user discovery and access.

What You'll Do

Support and administer a suite of library systems including Alma/Primo VE, ILLiad, LibApps, OpenAthens, and other related systems.
Engage in problem solving and workflow assessment in close collaboration with library staff from all W&M Libraries as well as consortia partners.
Keep abreast of proposed, new, and existing functionality to support streamlined workflows and expanded capabilities for administered systems.
Engage with staff across W&M Libraries and consortia partners to assess needs and priorities, facilitate systems integration projects, and advocate with vendors regarding issue resolutions and feature requests.
Prepare and maintain reports and statistical data reports for ACRL, IPEDS, and other reports. Provide written reports, assessments, analyses, and documentation as needed.
Focus on user experience to inform decision making regarding design and functionality of systems.
Participate in strategic planning, development of library policies and procedures, and other committees as required.
Collaborate with campus IT on third-party integrations.

What We're Looking For

Bachelor's degree or equivalent experience.
Knowledge of relevant metadata standards such as MARC, Dublin Core, XML, and/or OpenURL.
Experience with web technologies HTML, CSS, and JavaScript and at least one programming language.
Strong analytical and creative problem-solving skills with the ability to interpret and apply policies and procedures, formulate reasonable options, and recommend solutions.
Strong interpersonal communication, including customer service, group facilitation, and negotiation skills.
Ability to work on a highly collaborative team both in-person and virtually.

Nice to Have

Experience with providing support and management for ExLibris library services platform Alma and Primo VE.
Competency and understanding of at least 2 programming languages, with the capacity for learning programming languages quickly.
Two years' experience in an academic or research institution setting.

Technical Stack

Library Platforms: Alma, Primo VE, ILLiad, Digital Commons, LibApps suite, OpenAthens
Standards: MARC, Dublin Core, XML, OpenURL
Web Technologies: HTML, CSS, JavaScript

Team & Environment

This position is part of the Digital Services Team, works closely with Campus IT and members of various digital initiatives teams, and reports to the Head of Digital Services.