U-Haul is looking for a Senior Processing Representative to join our New Account Support team. You will be responsible for evaluating incoming documents and inquiries, performing research, and determining document validity to ensure regulatory compliance for our brokerage operations.
What You'll Do
- Evaluate incoming documents and inquiries, perform associated research, and make a determination of the validity of the action or document.
- Develop subject matter expertise across Regulatory, Policy, and Procedural areas and apply that knowledge.
- Ensure downstream actions such as check and debit card orders or system blocks are executed accurately and efficiently.
- Handle quality sampling of new account documents processed in other areas.
- Respond to escalated issues from other areas.
- Define work scope, tasks, and utilize resources to meet established Service Level Agreements.
- Perform conflict resolution by facilitating discussion and quickly obtaining relevant facts to resolve a problem.
- Anticipate customer needs and consistently meet or exceed their expectations.
- Work varying shifts dependent upon volume and/or business need.
- Promote collaboration and team work and willingness to help others in and across the firm.
- Maintain acceptable service levels and work effectively by remaining calm, confident, positive and clear minded regardless of the situation.
- Demonstrate active learning by continuously seeking opportunities to develop a deeper understanding of the business.
What We're Looking For
- Bachelor's Degree
- Must be dependable, well-organized, detailed oriented, self-starter
- Excellent communication skills oral and written
- Ability to type a minimum of 35 wpm
- Ten key by touch
- Computer Literacy with Microsoft Office Suite
- Must be available to work varying shifts dependent upon volume and/or business need
- Must be able to work in a quota driven environment
- Candidates will need (2) monitors at home for remote setup 2 days per week
Nice to Have
- Previous experience with Legacy Brokerage internal systems
- Previous New Account experience
Technical Stack
- Microsoft Office Suite
- Legacy Brokerage internal systems
Team & Environment
The New Account Document Processing Department consists of Regulatory, Policy and Procedural subject matter experts.
Benefits & Compensation
- Compensation: Maximum $21/hr W2
Work Mode
This is a hybrid position based at the MD-295 location in Baltimore, MD, USA, requiring remote work 2 days per week.
All your information will be kept confidential according to EEO guidelines.
