Sterling Group is looking for a Leasing Consultant to join our team. In this role, you will be responsible for building strong resident relationships, conducting community tours, managing the leasing process, and achieving sales goals for our multifamily apartment community.
What You'll Do
- Build and maintain strong relationships with prospective and current residents.
- Greet and tour prospective residents through the apartment community, answering questions and highlighting key features.
- Complete follow-ups promptly and in accordance with policy guidelines.
- Answer incoming phone calls promptly and professionally, providing information and assistance.
- Assist in the leasing process by preparing lease agreements, explaining terms, and ensuring all required documentation is completed.
- Assist applicants throughout the application process, review and process rental applications, and submit them to the Property Manager for approval.
- Manage leads and traffic daily within Yardi’s CRM system according to policy guidelines.
- Maintain an in-depth knowledge of available units, rental rates, amenities, and community policies.
- Maintain an acceptable visit-to-application-closing ratio and appointment-to-show ratio.
- Prepare electronic lease agreements and assemble resident move-in packets.
- Handle resident concerns and complaints in a professional, timely, and effective manner.
- Assist with marketing efforts, including social media posts, flyers, and community events.
- Keep the apartment community clean, welcoming, and presentable.
- Help execute leasing strategies to achieve monthly and quarterly sales goals.
- Ensure accurate data entry in the property management systems.
- Track and report leasing activity, occupancy rates, and other key performance indicators.
- Prepare, submit, and process maintenance service requests and conduct follow-up surveys.
- Provide move-in instructions, help with key distribution, and facilitate special requests.
- Assist in the development and/or implementation of the Sterling 5 P’s Business Plan.
What We're Looking For
- High School Diploma or G.E.D
- Must be able to pass a drug test, criminal history, and background checks prior to employment
Nice to Have
- Minimum of one (1) year experience in property management, retail service, or sales
- Yardi Program knowledge
Technical Stack
- Microsoft Office (Word, Excel, Outlook)
- Yardi CRM
Team & Environment
You will report to the Property Manager and Assistant Property Manager.
Benefits & Compensation
- Medical, Dental, and Vision coverage
- Flexible Spending Account
- Group Life Insurance and Voluntary Life Insurance
- Short Term Disability and Long Term Disability
- Supplemental programs
- 401(k) Retirement Savings Plan
- Employee Assistance Plan
- Paid Time Off and Paid holidays
- Volunteer time
Work Mode
This is an onsite position.
Sterling Group fosters a family-friendly culture that values work-life balance, offers training and career advancement opportunities, and runs recognition programs. We seek self-driven professionals with high accountability and integrity.
Sterling Group is an equal opportunity employer.
