Responsibilities
- Strategize and implement comprehensive learning and transformation plans tailored to enhance capabilities within Brand Teams (especially Marketing), and Infield Teams, leveraging insights-driven methodologies.
- Champion the development and execution of ACE (Advanced Customer Experience) for healthcare professionals (HCPs), meticulously designed to align with strategic business objectives and foster superior customer engagement.
- Forge collaborative partnerships with Area Europe and International AbbVie CEx teams, synchronizing learning and development initiatives to ensure seamless alignment with overarching organizational objectives.
- Provide thought leadership on data-driven decision-making, equipping teams with the requisite business acumen to decipher complex data sets and drive strategic business outcomes.
- Demonstrate adeptness in leading and influencing without formal authority, cultivating a culture of learning, innovation, and collaboration across diverse teams and stakeholders.
- Design and deploy bespoke training programs and workshops aimed at cultivating critical capabilities such as customer engagement, market analysis, and strategic planning, tailored to the unique needs of the organization.
- Conduct rigorous evaluations of learning interventions and change management initiatives, synthesizing feedback and refining approaches to optimize impact and effectiveness.
- Serve as a trusted advisor and subject matter expert on best practices in learning and development, remaining abreast of industry trends and innovations to inform strategic decision-making.
- Collaborate closely with internal stakeholders to identify opportunities for process optimization, operational efficiency, and enhanced organizational effectiveness, showcasing a keen business acumen throughout all interactions.
- Support the compliance, updating, and monitoring of Compliance aspects related to the activities of Learning Team for the implementation of Advance Customer Experience models and other CEx change management programs.
- Lead by example, motivate, and inspire peers to "raise the bar" and achieve superior performance and Ways of Working.
- Act as a multiplier and role model within the CEx team, catalysing the sharing of best practices, superior performance, and optimal Ways of Working.
- Engage regularly with Infield Teams by participating in field activities to gather actionable insights for tailoring effective learning plans for each team.
- Coordinate and conduct one-to-one coaching sessions with Infield Team members, in close alignment with the Sales Manager, to support and accelerate the professional development of medical reps through personalized coaching interventions.
Work Arrangement
Remote (Country)
Team
Structure: Part of the Customer Excellence (CEx) team; collaborates with Area Europe and International AbbVie CEx teams.. Reports to: Customer Excellence Director
