Role Overview
As the Learning Management System Administrator, you will lead the administration and optimization of the SuccessFactors LMS platform for a forward-thinking American brand entering the electric vehicle space. Reporting to the Director of Learning & Development, you'll ensure the system is fully configured, secure, and aligned with enterprise goals across Commercial, Corporate, and Production divisions.
Key Responsibilities
- Configure and maintain global LMS settings, including branding, SSO, authentication, and integrations to support long-term scalability.
- Manage enterprise-wide user roles, permissions, and organizational structures to ensure appropriate access and compliance.
- Develop and run custom reports, dashboards, and audits to track learning metrics, completion rates, and compliance outcomes.
- Oversee vendor relationships, coordinate platform upgrades, and ensure system uptime and performance meet business needs.
- Diagnose and resolve system issues, including access problems, password resets, and data errors, providing timely support to users and managers.
- Design and deliver training sessions for business unit stakeholders to improve LMS adoption and proficiency.
- Support integration of third-party content and emerging technologies, including AI, VR/AR, and API-driven tools, ensuring compatibility and security.
- Collaborate with HR and hiring managers to align learning programs with workforce development and business objectives.
- Establish best practices for data integrity, system monitoring, and user experience across all learning environments.
- Lead cross-functional collaboration with learning teams to build career pathways and scalable learning operations.
- Present regular updates on system health, training progress, and learning analytics to leadership stakeholders.
- Ensure all learning activities—internal, external, and third-party—are accurately recorded, tracked, and auditable within the LMS.
Required Qualifications
- Minimum of 5 years of hands-on SuccessFactors LMS administration, including system configuration, user management, and data security.
- Proven experience troubleshooting LMS issues and coordinating with IT or SAP support when necessary.
- Strong background in SCORM/AICC content deployment and cross-browser compatibility testing.
- Ability to create and distribute reports and dashboards that inform compliance and learning strategy.
- Experience setting up workflows for assignments, certifications, notifications, and learning pathways.
- Skill in delivering user support with a service-oriented mindset, including training materials and on-the-spot guidance.
- Organized approach to managing data imports, compliance deadlines, and training records.
- Track record of collaborating with HR, IT, and business units to ensure seamless learning operations.
- Ability to identify process improvements and implement best practices to enhance system efficiency and user experience.
Technology Environment
SuccessFactors LMS, SCORM, AICC, Single Sign-On (SSO), API integrations, AI, virtual and augmented reality (VR/AR), learning analytics platforms, and data compliance tools.
Work Environment
This is an onsite role based in Charlotte, NC, requiring four days per week in office. Regular in-person collaboration, team meetings, and occasional travel are expected. The environment values curiosity, adaptability, and innovation within a rapidly evolving industry.
Compensation & Benefits
Annual salary ranges from $90,000 to $112,500, with eligibility for an annual performance bonus. Equity details are not disclosed. Benefits include comprehensive medical, dental, and vision coverage; 401(k) with employer match and immediate vesting; 20 days of planned PTO; 40 hours of unplanned PTO; 14 company or floating holidays; and up to 16 weeks of paid parental leave. Additional paid leave is available for bereavement, jury duty, voting, and military service.
Company Values
The organization fosters a culture grounded in integrity, resourcefulness, and collaboration. Team members embrace change, demonstrate leadership, and maintain a growth mindset. There is deep respect for community, innovation, and work-life balance, with a strong commitment to diversity, equity, and inclusion.
Equal Opportunity Employer
The company is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, disability, or other legally protected characteristics. Accommodations are available for applicants who need support during the hiring process.
