Salesforce is seeking an experienced Learning Experience Designer to join Global Professional Services Talent Development. In this role, you will design, develop, implement, and facilitate learning experiences and programs for a variety of practice areas, ensuring successful delivery and supporting talent development initiatives.

What You'll Do

Consult with business stakeholders to understand development needs and align on strategy and content.
Conduct needs assessments to determine training requirements and learning objectives.
Design and develop instructional materials, including e-learning modules, instructor-led training, job aids, and performance support tools.
Apply instructional design methodologies to create engaging and effective training.
Collaborate with subject matter experts to ensure content accuracy and relevance.
Identify expected impact and measurement processes with stakeholders.
Drive continuous improvement, innovation, and sustainment of content and experiences.
Develop and maintain learning assets, curriculum, and talent development best practices aligned with organizational goals.
Mentor and coach colleagues and emerging designers, working closely with the creative team.
Manage multi-stakeholder projects, including priorities and deliverables.
Stay current with developments in instructional design, technology, and industry trends, applying learnings to deliverables.
Facilitate virtual and in-person learning sessions, creating an engaging participant experience.
Lead program setup for room configuration, technology, and materials.
Manage operational flow during sessions, including timekeeping, transitions, and troubleshooting.
Support live sessions by managing attendance, breakout rooms, materials, and participant needs.
Manage agenda and run sheet timing and accuracy.
Serve as primary liaison for participants and stakeholders throughout the program lifecycle.
Ensure a consistent, professional, and high-quality learning experience.
Proactively identify and resolve issues and risks.
Communicate program updates, changes, and key information to stakeholders in a timely manner.
Gather and synthesize feedback to inform continuous improvement.

Nice to Have

2 years of progressive Learning, OD, or Leadership experience within large organizations.
5 years designing development programs and courses in multiple modalities, including high-touch face-to-face and live online using various technologies.
3 years facilitating virtually and in person to audiences of varying levels.
Deep knowledge of leadership and organization development, change theories, learning models and best practices, instructional design strategies, and learning assessment.
Ability to thrive in a dynamic, high-output, and occasionally ambiguous environment.
Strong executive presence and ability to build credibility with stakeholders at all levels.
Experience in organization leadership development and coaching.
Strong communication, influencing, and stakeholder management skills.
Exceptional proficiency in written and verbal communication, including presentation and interpersonal skills.