AccorHotel is looking for a Learning & Development Manager to develop and implement comprehensive learning strategies aligned with hotel objectives. This dynamic, hands-on role is responsible for the full learning cycle, from needs assessment to program delivery and evaluation, within a luxury hotel environment.

What You'll Do

Develop and implement comprehensive Learning and Development strategies, programs, and initiatives aligned with business objectives and employee development needs.
Facilitate a world-class onboarding experience for new employees, iterating the program as required.
Design and deliver engaging training sessions, workshops, and seminars on topics such as customer service excellence, leadership development, technical skills, and compliance.
Collaborate with department heads to identify learning needs, assess performance gaps, and develop targeted training solutions.
Create strong relationships across the business to provide coaching and guidance that supports leader and colleague development.
Utilize a variety of learning methodologies and technologies, including e-learning modules and on-the-job training.
Evaluate the effectiveness of training programs through feedback and performance metrics, making continuous improvements.
Foster a culture of continuous learning and improvement across all departments.
Ensure global brand and culture initiatives are effectively integrated into the organization.
Manage the learning and development budget, ensuring cost-effective solutions.
Act as a mentor and coach to support the professional growth of employees at all levels.
Stay abreast of industry trends, best practices, and innovations in learning and development.
Maintain accurate records of leadership training activities and participant information.

What We're Looking For

Minimum 2 years of Learning & Development Manager experience within a luxury hotel environment.
Proven track record in needs assessment and facilitation of training programs driving service excellence results.
Ability to analyze data and trends and create strategies for improvement.
Excellent communication and customer service skills in written and spoken English.
Ability to engage effectively with luxury clientele and senior stakeholders.
Upholds brand standards for professional conduct and presentation.

Nice to Have

Additional languages are a plus.

Team & Environment

This is a team of one, and you will be an active member of the leadership team. You will get to work with a team of extraordinary people as part of The Mere Team where our culture is unique.

Benefits & Compensation

Competitive salary and benefits including pension.
Exclusive discounts at Fairmont Cheshire, The Mere, Spa and Golf.
Fairmont, Raffles, and Accor Hotels friends and family rates.
20% off food and beverage in on-site restaurants.
Access to colleague restaurant.
Training and development opportunities.
28 days of holiday including public holidays.
1-5 days service award based on length of service.
Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.