Pair Team is looking for a Learning and Development Specialist to support the build and maintenance of our learning content infrastructure as we scale Clinical Operations. In this role, you will help ensure our training content keeps pace with product, process, and operational change in a dynamic digital health environment.

What You'll Do

Develop, audit, and update interactive learning modules into SCORM-compliant courses within our LMS, and maintain accurate on-going content management.
Own assigned learning assets through their lifecycle, including build, publishing, versioning, updates, and retirement.
Establish and maintain a structured learning content repository within our Knowledge Base.
Develop and update learning modules for new hire onboarding, product updates, and workflow changes.
Integrate with Operations and Product teams to stay up to date with changes and ensure training reflects them.
Collaborate with subject matter experts to validate content accuracy and readiness.
Apply learning content standards, templates, and versioning practices consistently.
Identify content gaps or inconsistencies and propose practical updates.
Communicate clearly with stakeholders and adapt messaging based on audience and context.
Support or co-facilitate training sessions for frontline teams, with opportunity to grow facilitation skills.

What We're Looking For

2–4 years of experience in learning content development, instructional design, enablement, or training operations, ideally in a fast-paced healthtech organization serving high-acuity populations.
Hands-on experience creating and maintaining SCORM-compliant courses in an LMS using authoring tools like Articulate Storyline/Rise or Captivate.
Demonstrated ownership of learning assets end-to-end, from build through retirement.
Comfort partnering with Product and Operations to validate accuracy and alignment.
Excellent verbal and written communication with the ability to adapt to the audience.
Ability to stay current on product or workflow changes and reflect them accurately in training.
Consistent execution against defined content templates, standards, and versioning requirements.
Ability to spot content gaps or inconsistencies and flag practical improvements.
Organized with a strong attention to detail.
Willingness to support or co-facilitate training sessions.
Ownership mindset focused on driving results for mission, business, employee, and patient experience.
Strong desire to work in a rapid-iteration early stage startup environment that is fast paced and has minimal barriers.
Passion for helping individuals experiencing complex chronic needs such as homelessness, severe mental illness, and substance use disorder.