High St, Kensington NSW 2033, Australia Remote (Global)

Mentem is hiring a Learner Support

Responsibilities

  • Supporting learners, facilitators and stakeholders in Mentem’s live online sessions and asynchronous online learning tools
  • Troubleshooting access issues for facilitators and learners
  • Noting and escalating learner questions or issues
  • Managing functions like breakout rooms and collaborative whiteboards
  • Responding to or escalating Tier 1 customer support enquiries via email and simple online tools

Team

Reports to: Client Relationship Director

Additional Information

  • This is a fully-remote casual role
  • Variable workload (from 0 - 10 hours per week) depending on project and program timelines
  • Workload and schedule will be confirmed on a weekly basis
  • Project onboarding Q&A, access to reference materials, and log-in access to required web apps will be provided
About company
Mentem
Mentem by UNSW is a business founded by the University of New South Wales - we bring together digital product technology, the cutting-edge of adult learning and university subject-matter expertise to create outstanding learning experiences that solve the future-of-work challenges facing organisations and individuals. We’re not just another learning provider, we deliver results by providing solutions to upskill, cross-skill and re-skill the workforce of today for the challenges of tomorrow. Our Mission: Secure 500,000 jobs by 2030 Why join us? Social Impact - Mentem is extending UNSW's social vision to shape and progress a just society. With disruption changing the nature of work, Mentem provides a solution to enterprises that will ensure their workforce has the skills required to continue to remain effective. Learning Innovation - Mentem is working at the cutting edge of learning innovation, delivering capability uplifts to organisations in a way not done before. Opportunity to Grow - We are a learning-driven organisation and have ambitious growth plans for our programs, our business and our people. Flexible and Inclusive Culture - Enjoy our flexible workplace with hybrid working arrangements and diverse, inclusive team. Collaborate directly with experts in learning design, client development, client success, strategy and operations.
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Job Details
Category other
Posted a month ago