Requirements
- High school diploma or comparable professional background.
- Demonstrated abilities in building relationships, acquiring foundational technical computer skills, managing time, taking personal responsibility, and showing initiative.
- Fluent and professional verbal and written communication skills in English.
- Commitment to fostering a diverse and inclusive workplace environment.
- Proficiency in basic computer operations and ability to effectively use technology systems required for the position.
Nice to Have
- Holds a degree or equivalent experience, or shows advanced competency in any of the required skills.
- Minimum of one year of experience in customer service, call center, or hospitality settings.
- Skilled in using Microsoft Office applications including Word, Excel, and PowerPoint, as well as business collaboration tools like Microsoft Teams.
- Possesses strong critical thinking, problem-solving, organizational, interpersonal, and multitasking abilities.
Benefits
- Subsidized medical, dental, and vision insurance coverage.
- Flexible Spending Account (FSA) or Health Savings Account (HSA), based on selected medical plan.
- Employer-paid basic life insurance.
- Voluntary life insurance available at employee expense.
- Employee Assistance Program (EAP) fully funded by employer.
- Employer-paid long-term disability insurance.
- Short-term disability insurance covered by the employee.
- Supplemental insurance options for critical illness, accident, and hospital coverage, paid by employee.
- Paid time off including 15 days accrued in the first year, 9 paid holidays, and 1 day of volunteering leave.
- 401k plan available after 90 days of employment for employees aged 18 or older.
- Pet insurance benefit.
- Identity theft protection service.
Required
- High school diploma or equivalent experience.
- Skills – relationship building, ability to learn basic technical computer skills, time management, personal accountability, and drive.
- Ability to professionally communicate fluently in verbal and written English.
- Ability to support a diverse and inclusive work environment.
- Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.
Preferred
- Any degree or equivalent experience and/or strong or advanced proficiency in any of the above required skills/experience.
- 1+ years’ experience in customer service, contact center or hospitality role.
- Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams.
- Other skills and abilities – critical thinking, problem-solving, organization, interpersonal skills, and multi-tasking.
Benefits
- Medical (including prescription), Dental, Vision (UMA subsidized)
- FSA/HSA (Depending on Medical Plan chosen)
- Basic Life Insurance (UMA paid)
- Additional Voluntary Life Insurance (Team Member paid)
- Employee Assistance Program – EAP (UMA paid)
- Long Term Disability (UMA paid)
- Short Term Disability (Team Member paid)
- Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
- Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
- 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age)
- Pet Insurance
- Identity Theft Protection
Other
Application Deadline: Applications are accepted and reviewed on an ongoing basis.
