Mailscale is hiring a Customer Support Lead to build and manage the team that delivers our premium, hotel-like customer experience. In this role, you will define our support strategy and directly impact the journey of our next 5000+ business customers.
What You'll Do
- Lead, hire, and manage a dedicated customer support team.
- Develop, implement, and continuously improve support strategies and KPIs.
- Maintain and improve all support documentation and operational processes.
What We're Looking For
- Proven experience building or managing customer support or similar teams.
- A proactive, solution-oriented mindset and strong problem-solving skills.
- Excellent communication and leadership capabilities.
- Deep empathy and a genuine passion for customer service.
Team & Environment
You will be joining a dynamic, forward-thinking startup environment of 11-50 employees where your innovative ideas are needed and valued.
Benefits & Compensation
- Lead and inspire a dedicated team and shape the experience for our next 5000+ business customers.
- Advance your career in an exciting, fast-growing startup.
- Work in a dynamic, forward-thinking environment that needs your innovative ideas.
- Enjoy a flexible work setup focused on outcomes.
Work Mode
This role offers a flexible work arrangement focused on delivering results.
Mailscale is an equal opportunity employer.
