Watts Heating and Hot Water Solutions LLC is seeking a Lead QAD Business Analyst to provide advanced functional and technical expertise for business processes supported by QAD ERP and associated applications. This senior-level role collaborates with a team of developer/analysts to design scalable solutions, develop specifications, guide technical execution, and ensure alignment with enterprise standards.

What You'll Do

Provide advanced QAD (MFG/Pro) functional and technical support, delivering solutions for projects and system change requests.
Manage and prioritize service and change requests, including problem resolution, enhancements, configuration changes, and new features.
Develop detailed technical specifications based on functional requirements to ensure high-quality implementation.
Review, analyze, construct, and modify business application systems including coding, testing, debugging, and deployment.
Translate business and technical requirements into well-designed, scalable solution plans.
Follow and enhance established standards for design, development, source code management, and deployments.
Troubleshoot and resolve complex production issues, performing root-cause analysis and implementing long-term corrective actions.
Provide on-call business critical production support as required.
Manage expectations with key stakeholders regarding delivery timelines and scope.
Participate actively in design reviews, offering practical and scalable recommendations.
Contribute knowledge and expertise to peers to ensure consistency and quality across the ERP landscape.
Support training and knowledge transfer to business users during implementations, upgrades, or process enhancements.
Ensure project deliverables meet required quality standards and are delivered on time and within scope.

What We're Looking For

Bachelor's degree in Computer Science, Information Systems, or related discipline preferred.
Minimum 10 years of IT experience, including extensive Progress 4GL development and hands-on QAD ERP support.
Strong functional background in manufacturing business processes, with several years of QAD configuration and support experience.
Proven implementation and troubleshooting experience with QAD ERP systems (minimum 6 years) in a manufacturing environment.
Experience with QAD eB2.1 module development.
Experience with EDI, QAD CIM load tools, and related integration methods.
Technical proficiency in Progress 4GL.
Strong understanding of SDLC principles and IT Service Management processes (ITIL preferred).
Self-motivated, independent, and capable of delivering high-quality work with minimal supervision.
Strong communication and collaboration skills, with the ability to work effectively across multiple Lead-level peers and business teams.

Nice to Have

Progress Version 10+ preferred.
Knowledge of SQL, XML, Java, and Linux is a plus.

Technical Stack

QAD ERP (MFG/Pro)
Progress 4GL
QAD eB2.1
EDI
QAD CIM load tools
SQL
XML
Java
Linux

Team & Environment

You will operate as a senior-level contributor within a team of developer/analysts and report to the Sr. ERP Applications Manager.

Benefits & Compensation

Compensation: $130,000-146,000 annually, based on your skills, qualifications and experience.
Comprehensive medical and dental coverage, retirement benefits.
Family building benefits, including paid maternity/paternity leave.
10 paid holidays and Paid Time Off.
Continued professional development opportunities and educational reimbursement.
Additional perks such as fitness reimbursements and employee discount programs.

Work Mode

This is a hybrid role, remote with a preferred location in North Andover, MA.

Watts is committed to equal employment opportunity. They follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law.