GSB Solutions is hiring a Lead People Partner - Agent Operations

Our Mission We're pioneering digital financial transformation across the African continent. In 2017, over half the population in Sub-Saharan Africa remained unbanked. The barriers were significant—prohibitive fees, remote banking locations, and limited card acceptance. Individuals were compelled to store savings unsecurely, small business owners faced predatory lending, and parents endured lengthy cash payment processes. We're addressing these challenges by developing accessible financial services: zero account fees, instant accessibility, and universal acceptance. Even in regions with inconsistent infrastructure, our platform enables seamless monetary transactions. Since 2017, we've launched a mobile application facilitating cash deposits, withdrawals, and peer-to-peer transactions. Currently, we serve millions across nine countries with rapid expansion. Our objective is transforming the continent's financial landscape, and your potential contribution is crucial. People Partner (HRBP) for Agent Operations Role As a strategic human resources professional, you'll collaborate closely with operational leaders across multiple African countries. Your role involves designing and implementing people strategies that drive operational success and organizational excellence, aligning goals, fostering team development, and scaling operations effectively. Responsibilities include: - Establishing trusted relationships with operational leadership - Developing comprehensive talent strategies - Utilizing people analytics for proactive workforce management - Defining leadership competencies for operational environments - Collaborating on leadership development programs - Supporting employee career progression - Championing organizational values - Designing engagement initiatives - Creating inclusive, feedback-driven work environments - Structuring agile team frameworks - Managing organizational change processes - Collaborating on resource allocation - Leveraging analytics for strategic planning - Tracking key performance metrics Key Details: - Position based in select African countries - Annual travel coverage to operating locations - $800 annual stipend for local team engagement - Competitive compensation with transparent salary formula Requirements: - 8-10 years progressive HR experience - Operational HRBP or consulting background - Advanced organizational navigation skills - Exceptional stakeholder management - Bilingual (English and French) Ideal Candidate Profile: - Expertise in scalable people solutions - Understanding of operational team dynamics - Data-driven decision-making approach - Strong cross-functional collaboration skills - Adaptability in fast-paced environments Our Team: - Rapidly expanding across multiple African nations - Committed to affordable financial service accessibility - Emphasizing employee autonomy - Backed by world-class investors - Recognized for significant revenue generation Application Process: Submit comprehensive application materials demonstrating alignment with role requirements. We prioritize diversity and inclusivity, welcoming candidates from varied backgrounds who share our transformative mission.