Grow Therapy is hiring a Lead Insights Analyst, Customer Insights to improve the holistic customer experience across all company touchpoints. In this role on our Business Operations team, you will surface, size, and prioritize opportunities to improve both customer satisfaction and key business outcomes through data analysis and insight synthesis.
What You'll Do
- Analyze customer sentiment data from internal users and external audiences to identify pain points and opportunities.
- Pull internal data across different sources to size the impact on key performance indicators.
- Create presentations that combine quantitative findings with qualitative insights.
- Work with Business Operations stakeholders to identify key questions, translate them into project plans, and share findings and recommendations.
- Drive improvements in the end-to-end, holistic customer experience across Grow Therapy touchpoints.
- Surface, size, and prioritize opportunities that meaningfully improve customer satisfaction and business outcomes, including client/provider sentiment, touchpoint satisfaction, and operational excellence.
What We're Looking For
- 4+ years of experience in an analytical role.
- Intermediate SQL skills.
- Some experience with dashboarding software.
- Strong skillset in building presentations, visualizing data, and synthesizing insights across different sources.
- Experience working with projects that use data to drive improvements in customer experiences.
Nice to Have
- Healthcare experience in either the patient, provider, or payor spaces.
- Experience working with survey data, including dashboarding longitudinal survey data.
- Experience with process/journey mapping, stakeholder ideation and design thinking workshop facilitation, survey methodology, or conducting primary research with customers.
- Background in quantitative UX research and insights (with a strong SQL skillset) OR a background in data analytics with strong presentation and communication skills.
Technical Stack
- SQL
- Dashboarding software
Team & Environment
You will be part of the Business Operations team and report to Cross-Functional Leadership.
Benefits & Compensation
- Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
- Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
- Financial Wellness: 401(k) program and equity opportunities.
- Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
- Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
- Wellness & Development: Annual stipends to put towards personal and professional growth.
- Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps.
- Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.
- Compensation: Hybrid Commitment: $152,000–$177,000 USD Annually. Fully Remote Commitment: $127,000–$148,000 USD Annually. + equity opportunities.
Work Mode
This role offers a hybrid work mode and is open to candidates in Remote US, NYC, San Francisco, and Seattle.
Grow Therapy is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
