Motorola Solutions is looking for a Business Data Analyst to join our team. In this role, you will provide enterprise-level support and service for our products, ensuring operational performance meets program and delivery standards. Your work will focus on translating business functions into system requirements, generating key data-driven reports, and developing integrated business analyses to inform strategic decision-making across the organization.

What You'll Do

Plan and oversee enterprise-level support and service activities for designated clients.
Act as the single point of contact to coordinate service incident resolution, manage technical issue escalations, and drive the use of proactive support mechanisms.
Generate ad hoc reports and regular datasets for end-users utilizing system tools, database, and data warehouse queries and scripts.
Integrate data from multiple sources to produce required data elements.
Program and maintain report forms, information dashboards, data generators, canned reports, and other end-user information portals or resources.
Determine and document operational objectives by studying business functions, gathering information, and evaluating output requirements and formats.
Construct workflow charts and diagrams, study system capabilities, and write detailed specifications.
Prepare technical reports by collecting, analyzing, and summarizing information and trends.
Interpret, evaluate, and interrelate research data to develop integrated business analyses and projections.
Recommend and implement controls by identifying problems and writing improved procedures and process modifications.

What We're Looking For

Bachelor’s Degree in a relevant field OR 3 years in a Business Analyst capacity.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Nice to Have

Master's Degree in a relevant field.
Deep technical knowledge of enterprise SaaS products with a proven ability to investigate, replicate, and resolve complex system issues.
Demonstrated success in analyzing current practices and designing effective modifications to enhance system performance.
Strong technical reporting skills, including the ability to synthesize complex data sets into clear summaries and trend analyses.
Professional experience developing integrated business analyses and long-term projections.
Exceptional communication skills with a focus on managing client relationships and collaborating cross-functionally with Sales and Support teams.

Team & Environment

You will be part of our Product Management unit, working with teams across the organization.

Benefits & Compensation

Compensation range: $80,000 - $90,000 USD
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave

Work Mode

This role operates in our global work mode.

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.