Responsibilities
- Lead and mentor a team of pharmacy technicians by providing hands-on coaching, real-time feedback, and performance support to foster a high-performing team culture
- Oversee technician onboarding, training, and ongoing skills development to ensure compliance with SOPs and operational excellence
- Support scheduling and staffing needs to ensure appropriate shift coverage and workflow continuity
- Ensure pharmacy fulfillment workflows—including picking, packing, and shipping—are executed accurately, efficiently, and in accordance with established timelines
- Act as the primary point of contact for daily operational issues on the floor, escalating concerns to pharmacy leadership as appropriate
- Collaborate closely with pharmacists and cross-functional teams including operations, care, and product to resolve order and shipping issues promptly
- Operate and troubleshoot pharmacy automation equipment, ensuring it functions properly to support order volume
- Monitor quality, safety, and regulatory compliance throughout the fulfillment process, and drive adherence to all applicable standards and procedures
- Contribute to a culture of continuous improvement by participating in workflow evaluations and helping implement operational enhancements
- Maintain a clean, organized, and inspection-ready workspace aligned with company policies and regulatory expectations
- Flexibly support fulfillment operations by assisting with order processing and technician duties as needed to meet volume demands
- Support additional operational tasks and responsibilities as assigned by pharmacy leadership
Requirements
- Active and unrestricted California Pharmacy Technician Certification (CPhT)
- High school diploma or equivalent required
- Minimum of 2 years of pharmacy technician experience
- Proven leadership skills with the ability to motivate, guide, and support a team in a fast-paced fulfillment environment
- Empathy, patience, and professionalism in interactions with both patients and team members
- Strong critical thinking and decision-making abilities, especially when navigating high-pressure or time-sensitive situations
- Excellent organizational skills and a sharp attention to detail to ensure order accuracy and compliance
- Comfort working with pharmacy automation equipment and technology-driven workflows
- A proactive, improvement-oriented mindset and the ability to contribute to cross-functional problem-solving
- Excellent verbal and written communication skills, and a collaborative spirit that thrives in cross-functional environments
Nice to Have
- Prior leadership or supervisory experience
Benefits
- Full medical, dental, and vision insurance + OneMedical membership
- Healthcare and Dependent Care FSA
- 401(k) with company match
- Flexible PTO
- Wellbeing + Learning & Growth reimbursements
- Paid parental leave + Fertility benefits
- Pet insurance
- Student loan refinancing
- Virtual resources for mindfulness, counseling, and fitness
Work Arrangement
On-site
Team
Structure: pharmacy fulfillment team
Additional Information
- Flexibility required for scheduled workdays due to holidays, team PTO, or staffing needs
- Advanced notice of at least two weeks will be provided for any changes to the regular schedule
- Shift structures may be adjusted in the future based on evolving business needs
- Position is full time
