About the Role
The Lead Family Mentor will oversee mentorship initiatives for families, ensuring consistent delivery of support services and acting as a primary point of contact for mentor teams and clinical partners.
Responsibilities
- Lead and coordinate family mentor activities across assigned regions
- Provide direct support to family members of patients in care programs
- Train and supervise mentor team members to maintain service quality
- Collaborate with clinical staff to align mentorship with treatment goals
- Monitor engagement levels and track family participation metrics
- Develop resources tailored to family education and emotional support needs
- Facilitate group sessions and one-on-one mentoring meetings
- Respond to urgent family concerns with timely and empathetic guidance
- Maintain accurate records of all mentorship interactions
- Ensure adherence to program protocols and confidentiality standards
- Participate in regular team meetings and case reviews
- Contribute to the improvement of mentorship curricula and materials
- Model effective communication strategies for mentor team members
- Support onboarding and ongoing development of new mentors
- Coordinate scheduling to ensure consistent family coverage
- Escalate complex cases to clinical leadership when appropriate
- Promote a culture of empathy, inclusion, and active listening
- Gather feedback from families to inform service enhancements
- Stay current with best practices in family support and behavioral health
- Assist in evaluating program effectiveness through data reporting
- Uphold organizational values in all interactions with families and staff
- Manage mentor team performance through regular check-ins
- Address challenges in family engagement with targeted solutions
- Support crisis intervention efforts as needed
- Ensure all mentor activities comply with regulatory guidelines
Compensation
Competitive salary and benefits package offered
Work Arrangement
Remote position with scheduled hours in Eastern Time zone
Team
Part of a multidisciplinary care team focused on family-centered support
About the Role
This position plays a central role in guiding families through complex care journeys by offering consistent emotional and practical support. The mentor serves as a bridge between clinical teams and family members, ensuring alignment and understanding.
What We Look For
We seek individuals with a deep commitment to family empowerment, strong leadership abilities, and a history of fostering positive outcomes in high-need environments.
Not specified
