We’re looking for a Lead Conversion Specialist who is fluent in both English and Spanish to help convert qualified leads into active clients. In this role, you’ll serve as the main point of contact for prospective customers, guiding them from initial interest through onboarding with clarity and care.
Key Responsibilities
- Reach out to incoming leads using phone and email, maintaining consistent follow-up to build trust and move prospects forward
- Clearly explain service offerings and answer questions to support informed decision-making
- Walk new clients through the onboarding process, ensuring a smooth transition into active accounts
- Log all interactions and track lead progress accurately in CRM and internal platforms
What You’ll Need
- Full professional fluency in both English and Spanish
- Proven ability to communicate clearly and effectively in writing and over the phone
- Reliable follow-up habits with a structured, organized approach
- A warm, respectful, and professional communication style
- Experience using CRM tools and digital systems to manage client data
