Ooma is looking for a strategic and relationship-driven Key Account Manager to grow our presence across major retail and distribution partners. You will own and expand a portfolio of key accounts, building growth plans, strengthening partnerships, and driving unit sales performance.

What You'll Do

Develop annual strategic account plans, reviewed quarterly, with clear sales and growth objectives.
Identify growth opportunities based on marketing initiatives, product innovation, economic trends, and seasonality.
Own and manage the full relationship with assigned key accounts.
Serve as the primary point of contact and trusted advisor to retail partners.
Lead business reviews, client meetings, and executive presentations.
Forecast sales performance and provide regular reporting to the Head of Residential Sales.
Manage marketing spend to maximize ROI and drive sell-through.
Oversee product detail pages across e-commerce channels to ensure accuracy and strong performance.
Partner with retailers to secure optimal shelf positioning and effective merchandising in brick-and-mortar locations.
Represent Ooma at trade shows and industry events.
Travel regularly to meet with key accounts and strengthen face-to-face partnerships.

What We're Looking For

5+ years of experience in retail, distribution, consumer packaged goods, or consumer electronics.
Proven success managing products across brick-and-mortar retail, e-commerce, or distribution channels.
Strong relationship-building skills with the ability to influence and position products as strategic assets.
Strategic mindset with the ability to translate insights into actionable growth plans.
Excellent presentation, verbal, written, and listening communication skills.
Highly organized and results-driven, with the ability to manage multiple priorities simultaneously.
Self-starter who is comfortable with ambiguity and able to solve problems independently.
Natural leadership presence with a positive, collaborative mindset.
Proficiency in Microsoft Office (Excel, PowerPoint, etc.).

Nice to Have

Experience in telecommunications, networking, or VoIP technology.
Bachelor’s degree in Business or a related field, or equivalent professional experience.

Team & Environment

You will report directly to the Head of Residential Sales.

Benefits & Compensation

Comprehensive Medical/Dental/Vision insurance for you and eligible dependents.
Employer Paid Income Protection Benefits.
FSA Healthcare & Dependent Care.
Commuter Benefits.
Voluntary Accident, Critical Illness, Hospital Indemnity and Legal coverage.
401(k), including employer match, and Roth options.
Employee Stock Purchase Plan.
Paid Time off, Sick Time, and corporate holidays.
Employee Assistance Program.
Life Balance benefits with Travel Assistance Services and Identity Theft protection.
Additional Benefits including a Discount Program, Credit Union, and Medicare Assistance.

Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence.