About the Role
This role is responsible for managing high-value client accounts, identifying expansion opportunities, and ensuring delivery of services meets expectations through collaboration with internal teams.
Responsibilities
- Manage and grow relationships with strategic clients
- Serve as the primary point of contact for assigned accounts
- Collaborate with internal teams to meet client needs
- Identify upselling and cross-selling opportunities
- Monitor account health and customer satisfaction
- Develop account plans to drive long-term success
- Track and report on key performance metrics
- Coordinate resolution of client issues
- Lead regular business reviews with clients
- Ensure timely delivery of services
- Maintain accurate client records in CRM
- Stay informed about product updates and capabilities
- Communicate client feedback to product and operations teams
- Support contract renewals and negotiations
- Drive adoption of new services within existing accounts
- Work with marketing on targeted campaigns for key clients
- Analyze client usage patterns and trends
- Escalate technical or operational issues when needed
- Maintain confidentiality of client information
- Adhere to company policies and compliance standards
- Participate in sales forecasting activities
- Support onboarding of new clients
- Align account goals with company objectives
- Promote customer success initiatives
- Contribute to process improvements in account management
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid
Team
Sales and client success team
Why Join Us
- Opportunity to work with innovative technology in manufacturing
- Supportive environment that values professional growth
- Collaborative culture focused on client impact
About the Team
- Dedicated group of account and customer success professionals
- Cross-functional collaboration with engineering and operations
- Focused on scaling client relationships efficiently
