About the Role
This role is responsible for managing and expanding relationships with top-tier clients by delivering tailored solutions and driving product adoption. The ideal candidate will combine strategic thinking with hands-on execution to increase customer success and revenue growth.
Responsibilities
- Lead ongoing account management for strategic clients
- Identify expansion opportunities within existing accounts
- Develop and execute account growth plans
- Serve as primary point of contact for key customers
- Collaborate with internal teams to meet client objectives
- Monitor customer health and satisfaction metrics
- Drive product adoption and feature utilization
- Negotiate contract renewals and upsell agreements
- Present business reviews and strategic roadmaps
- Coordinate cross-functional support during critical client initiatives
- Track and report on account performance indicators
- Maintain accurate CRM records and account documentation
- Advocate for customer needs internally
- Respond to client escalations with timely resolutions
- Stay informed about industry trends and competitive landscape
- Ensure alignment between client goals and product capabilities
- Facilitate onboarding and integration support as needed
- Conduct regular check-ins and strategic planning sessions
- Manage stakeholder communication across client organizations
- Support reference and case study development with clients
Nice to Have
- Experience in B2B software companies
- Background in developer tools or technical platforms
- Exposure to customer success frameworks
- Knowledge of product-led growth strategies
- Prior work in fast-paced startup environments
Compensation
Competitive base salary plus performance-based incentives
Work Arrangement
Hybrid
Team
Collaborative sales and customer success environment focused on long-term client partnerships
Why This Role Matters
- This position directly influences customer outcomes and long-term business success by ensuring clients achieve maximum value from their investment.
- You will shape how organizations adopt and scale the platform, creating lasting impact through trusted partnerships.
What to Expect
- Regular engagement with technical and executive stakeholders
- Quarterly business planning and review cycles
- Collaboration with product, support, and engineering teams
- Travel for in-person client meetings and industry events
Available for qualified candidates
