The Junior Shift Leader assists in managing daily business activities and administrative tasks within the Live Gaming industry. This role requires strong organizational, communication, and problem-solving skills to support shift operations and team coordination at Proxy Live Solutions.
What You'll Do
- Assist with the management of daily operational activities such as internal rotations
- Assist with the management of daily operational activities such as live behavior
- Assist with the management of daily operational activities such as replacements due to absence
- Assist with the management of daily operational activities such as general shift management
- Assist with the management of daily operational activities such as other ad-hoc situations that may occur during a shift
- Answer phone calls while on shift
- Coordinate proper allocation of human resources during the shift
- Arrange and assist with new employee onboarding
- Assist with staff training and retraining when visibly necessary
- Ensure proper training of new colleagues
- Use various internal systems including but not limited to JIRA
- Use various internal systems including but not limited to WIKI
- Use various internal systems including but not limited to Microsoft 365 suite
- Use various internal systems including but not limited to scheduling software
- Assist with employee engagement activities during the shift (if any events are organized)
- Help with client promotions on live tables (when such occur)
- Prepare and maintain operations documents and reports
- Assist collaboration among different departments to achieve high performance across the shifts
- Replace colleagues during their vacations, sick leaves, and other absences
- Ensure adherence to all internal procedures
- Uphold and display Proxy Live Solutions™ company values
- Perform any other duties as required and relevant to the role
What We're Looking For
- One year of experience in the Live Gaming industry or one-year relevant experience in a similar position
- Great communication skills
- Very good written and verbal communication in English
- Able to work shifts (nights, weekends, holidays)
- Able to elaborate on any situation in a polite, calm, and peaceful manner
- Able to identify and resolve a variety of ad-hoc and non-standard issues on shift
- Able to think on your feet and make decisions in a time constraining manner
- Excellent computer literacy skills
- Proficiency with Microsoft 365 suite and in particular MS Excel
- Knowledge of MS Excel formulas
- Able to learn how to use all needed software
- Be able to use gained knowledge after training
Technical Stack
- JIRA
- WIKI
- Microsoft 365 suite
- MS Excel
- scheduling software
Benefits & Compensation
- Dynamic development environment
- Opportunity to collaborate with enthusiastic and capable individuals
Work Mode
onsite
We are an equal opportunity employer committed to fostering an inclusive and diverse workplace.
