CD PROJEKT RED is looking for a Junior IT ServiceDesk Specialist to be the first point of contact for all IT-related requests from studio employees. You’ll troubleshoot common technical issues and support our IT infrastructure, playing a key role in a collaborative, fast-paced environment dedicated to creating revolutionary, story-driven RPGs.

What You'll Do

Act as the first point of contact for all IT-related requests from studio employees.
Troubleshoot and resolve common technical issues involving hardware, software, and peripherals.
Escalate more complex issues to senior team members, providing clear documentation and context.
Create, update, and manage support tickets using our IT Service Management (ITSM) system.
Assist with the installation and configuration of desktops, laptops, mobile devices, and software in line with company standards.
Support user account management tasks (e.g., password resets, account setup).
Help maintain accurate records of IT equipment and software licenses.
Provide on-site technical assistance in office environments, including meeting room setup, equipment moves, and workstation prep.
Contribute to the team’s knowledge base by documenting resolved issues and standard procedures.
Participate in training opportunities and stay open to learning new technologies and support methods.

What We're Looking For

Secondary education in IT or a degree from a technical university, or a minimum of 1 year of professional experience in an IT-related role.
Basic knowledge of operating systems (Windows/macOS), ability to resolve simple hardware and software issues.
Understanding of networking fundamentals and user management basics (e.g., Active Directory).
Familiarity with ITSM/ticketing systems and remote support tools.
Ability to install and configure standard software applications.
Strong communication skills and a customer-focused mindset – patient, clear, and approachable.
Eagerness to learn and develop technical skills in a real-world environment.
Ability to work effectively as part of a team and stay organized in a dynamic workplace.

Technical Stack

Windows
macOS
Active Directory
ITSM/ticketing systems
Remote support tools

Benefits & Compensation

Private medical healthcare with dental care and unlimited rehabilitation, accessible for partner and relatives.
Life insurance – comprehensive pension and insurance plans.
Annual screenings for cancer prevention covered by the company.
Psychological and psychiatrist care – free mental health support and well-being initiatives.
Sports card – access to sporting and fitness facilities across the city.
Menstrual leave – one extra day off when experiencing period pain.
RED Parents Network – support for working parents, including childcare benefits and family-friendly events.
RED Summer Camp for Kids – a fun summer program for children aged 5–12, majoritively paid by the company.
A welcome pack filled with goodies.
Trainings, lectures, and courses – workshops, knowledge-sharing initiatives, online tutorials, and e-learning classes.
Cafeteria platform for subscription benefits, additional medical packages, vouchers, codes to shops, cinemas, and public transport reimbursement.
Gifts for newborn rebels and regular chances to nab some cool swag.
Dog-friendly office.
Social events – regular gatherings at the studio.
Healthy selections in canteens.
Truly international working environment.
Sustainability commitment: electric car charging points, green zones.
Designated space for your bicycle, bicycle repair equipment and showers.
Onsite, well-equipped gym with a climbing wall, daily Gym Assistant support, and yoga and boxing classes.
No dress-code.