Responsibilities
- Support onboarding of enterprise customers by executing onboarding tasks and configurations in production environments.
- Participate in customer-facing meetings, providing updates and supporting technical discussions.
- Assist in translating customer technical requirements into clear implementation steps.
- Work closely with Sales Engineering, Support, and Product teams to ensure onboarding requirements are understood and delivered.
- Follow established onboarding processes, documentation, and best practices consistently.
- Troubleshoot onboarding-related technical issues and escalate appropriately when required.
- Maintain accurate documentation of onboarding activities, configurations, and customer environments.
- Ensure all onboarding activities are properly tracked in internal systems (e.g., Jira, Salesforce, Confluence).
- Support basic automation and integration use cases using APIs or standard tools where applicable.
- Take ownership of assigned onboarding tasks and ensure timely and accurate completion with minimal supervision.
- Contribute to process improvements and internal documentation.
- Additional tasks associated with this position may be assigned in response to company initiatives and business needs.
Requirements
- Strong communication skills
- Ability to work in a structured, process-driven environment
- Customer-facing experience
- Technical guidance and support skills
- Ownership of tasks
Work Arrangement
On-site — Chennai
Additional Information
- Full-time position
- In-office position
- Working 5 days a week
- Location: DLF IT Park, Manapakkam, Chennai
