VELUX Group is looking for a Junior Customer Service Consultant to join our team in Brasov. You will provide support to a wide range of customers, from end users to construction professionals, and play a key role in our local customer service operations.
What You'll Do
- Provide professional customer service through multiple channels including in-person at the showroom, phone, email, chat, and tickets.
- Process orders in SAP and prepare commercial offers.
- Handle customer inquiries and advise on products and logistics matters.
- Cooperate with the aftersales team to register and conduct complaint processes.
- Participate in projects to improve departmental processes.
- Perform administration tasks related to customer service.
What We're Looking For
- Good knowledge of both English and Romanian.
- An attitude focused on understanding customer needs and active listening.
- Excellent communication and negotiation skills.
- Good sales sense and problem-solving abilities.
- Initiative in improving your own work and strong task focus.
- Ability to multitask effectively.
- A proactive, sales-oriented approach.
- A collaborative team player mindset.
Nice to Have
- Ideally 1-2 years of experience in a customer service role.
- Knowledge of SAP is an advantage.
Technical Stack
- SAP
Team & Environment
You will join a small and pleasant customer service team working locally in Brasov.
Benefits & Compensation
- A role in a company with a Scandinavian working culture.
- A stable working environment with regular pay.
- Possibility for external and internal education.
- Permanent employment.
Work Mode
This is an onsite position based in Brasov, Romania.
VELUX Group is fully committed to the concept and practice of equal opportunity in all aspects of employment.
