Responsibilities
- Assist in building CRM campaigns based on briefs from CRM Strategists
- Learn how to configure campaigns across tools like Retool, Bloomreach, and similar platforms
- Follow step-by-step processes and documentation to ensure campaigns are set up correctly
- Support campaign scheduling and delivery under guidance from senior team members
- Perform basic QA checks on campaigns to ensure accuracy (targeting, timing, rewards, etc.)
- Use checklists and guidelines to minimise errors before campaigns go live
- Support peer reviews and learn how to spot inconsistencies or issues
- Learn how CRM data works (e.g. segments, attributes, triggers)
- Check that required data is available for campaigns, with support from the team
- Flag any issues or inconsistencies to senior team members
- Follow established workflows and best practices
- Actively learn new tools, processes, and CRM concepts
- Contribute ideas or ask questions to help improve ways of working
- Take part in team sessions, training, and knowledge sharing
- Work closely with all key Stakeholders across the Retention Department to understand campaign requirements
- Communicate clearly on progress, timelines, and any blockers
- Be open to feedback and use it to improve your work
- Help maintain records of campaign builds and QA checks
- Support the team in tracking basic performance and delivery metrics
- Assist in reviewing campaigns and identifying simple improvements
Why You Will Love It
You'll dive headfirst into the exciting world of gaming CRM, where every campaign you help build reaches millions of players worldwide. This isn't just about following processes—you'll be learning cutting-edge tools and techniques while working alongside experienced professionals who are genuinely invested in your growth. You'll see the direct impact of your work on player engagement and business results, all while building a solid foundation for your CRM career in one of the most dynamic industries out there.
Equal Opportunities Statement
We hire based on skills, drive, and ideas—nothing else. Your background, gender, age, race, ethnicity, disability, sexual orientation, religion, neurodiversity, or educational path will never be a barrier to joining us. We also welcome candidates from non-traditional career journeys and value diverse perspectives that challenge conventional thinking. Diversity fuels our innovation, collaboration, and growth, and we're committed to creating an environment where everyone can contribute their best work and thrive.
