About the Role
The selected candidate will assist in analyzing, maintaining, and improving computer systems, providing technical support, and working with teams to resolve system-related challenges.
Responsibilities
- Evaluate current system performance and identify areas for improvement
- Assist in diagnosing and resolving hardware and software problems
- Support network operations and ensure system reliability
- Document technical procedures and maintain system records
- Collaborate with IT staff to implement system upgrades
- Monitor system alerts and respond to incidents in a timely manner
- Participate in testing new software and system configurations
- Provide user support and resolve helpdesk tickets
- Assist in data backup and recovery operations
- Follow established security protocols and compliance standards
- Help integrate new technologies into existing systems
- Track system performance metrics and generate reports
- Support cloud-based services and remote access solutions
- Assist in managing user accounts and access permissions
- Participate in project planning and technical documentation
- Troubleshoot connectivity and network configuration issues
- Work with vendors to resolve technical support cases
- Maintain inventory of IT equipment and software licenses
- Assist in system migration and deployment tasks
- Ensure adherence to change management procedures
- Support cybersecurity initiatives and vulnerability assessments
- Participate in on-call rotations as needed
- Assist in training end users on system tools and features
- Contribute to system architecture discussions
- Follow ITIL best practices where applicable
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work environment with partial remote flexibility
Team
Collaborative team setting within an engineering and technical support group
Security Clearance
Must be able to obtain and maintain a basic security clearance
Physical Requirements
- Occasional lifting of up to 25 pounds when handling equipment
- Ability to sit for extended periods while working at a computer
Work Location
Position based in Chantilly, VA with hybrid schedule options
Travel Requirements
Minimal travel may be required for team meetings or site visits
Equal Opportunity Employer
We support workplace diversity and inclusion in all hiring practices
No visa sponsorship available for this position
