The Junior Client Success Manager at Huzzle plays a key role in guiding students from onboarding through to medical school acceptance, serving as a dedicated advisor to both students and parents. This remote, client-facing position ensures program delivery excellence, drives retention, and contributes to revenue growth through proactive support and upselling.
What You'll Do
- Manage a portfolio of students, guiding them from onboarding to medical school acceptance
- Ensure high client satisfaction through proactive communication and structured support
- Reduce churn and minimise refunds by identifying risks early and resolving concerns
- Drive upsell opportunities
- Collect testimonials, success stories, and case studies from successful students
- Coordinate with internal teams to ensure seamless delivery of programmes
- Act as a point of contact for both students and parents when required
- Support and mentor 1–2 junior team members, acting as a mini team leader
- Track progress and maintain accurate records using CRM and internal tools
Technical Stack
- CRM
Work Mode
This is a fully remote role open to candidates in the UK, US, Canada, Europe, and Australia, with flexible working arrangements under a global work model.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
