Accela is hiring a Jr. Renewal Account Manager to oversee customer subscription and support renewals. In this role, you will establish strong customer relationships, coordinate with Sales, Customer Success, Finance, and Legal teams, and document and close annual renewals to drive customer satisfaction.
What You'll Do
- Engage with customers and partners to renew subscription and support revenues.
- Lead renewal contract negotiations and achieve on-time contract booking.
- Understand and apply Accela sales processes and policies.
- Learn to build quotes and update customer data in Salesforce.
- Assist with cross-sell and upsell opportunities, working with the field sales team to generate incremental revenue.
- Contribute to forecasting and drive deals to close within the committed timeframe.
- Collaborate with Sales and Customer Success to drive customer satisfaction.
- Meet or exceed renewal quotas.
- Train to book orders in NetSuite in a timely manner.
What We're Looking For
- 2+ years of experience in renewals account management, preferably in the high-tech industry.
- Bachelor’s Degree in Business Administration, Finance, or a related field.
- Solid understanding of sales processes and methodologies.
- Strong organizational skills with the ability to manage multiple projects.
- Excellent analytical skills with strong attention to detail.
- Excellent written and verbal communication skills.
- Experience working in an entrepreneurial, fast-changing environment that requires strategic thinking, resourcefulness, results-oriented decision making, and commitment to excellence.
- Demonstrated experience collaborating between Sales, Customer Success, Finance, and Legal to help drive customer renewals to closure.
- Must be familiar with Salesforce.com, CPQ tools, NetSuite, MS Excel, and MS PowerPoint.
Technical Stack
- Salesforce.com
- CPQ tools
- NetSuite
- MS Excel
- MS PowerPoint
Team & Environment
You will coordinate with Sales management, Customer Success, Finance, and Legal teams to manage customer renewals.
Benefits & Compensation
- Hourly compensation: $34.05/hour - $36.05/hour
- Medical, dental, and vision plans
- Family planning benefits
- 401(k) retirement savings plan with company match
- Health savings account with company contributions
- Flexible spending account
- Life, accident, and disability coverage
- Business travel insurance
- Employee assistance programs
- Other well-being benefits
Work Mode
This is a global role with locations in the United States.
Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation.
