Responsibilities
- Configure and maintain JIRA workflows, projects, and issue tracking systems.
- Manage and optimize JIRA configurations to meet business and technical requirements.
- Integrate JIRA with GitLab, Confluence, and other DevOps tools.
- Support Agile methodologies and related project management practices.
- Troubleshoot and resolve system issues related to JIRA administration.
- Collaborate with development, operations, and project teams to improve processes and system functionality.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field OR five (5) years of equivalent experience in JIRA administration.
- Demonstrated experience configuring and managing JIRA workflows.
- Experience managing issue tracking systems and workflow automation.
- Proficiency in JIRA administration, including workflow development and permission management.
- Experience integrating JIRA with GitLab, Confluence, or other DevOps tools.
- Experience with Agile methodologies, dashboard customization, and service-level agreement (SLA) monitoring is required.
- Strong problem-solving and analytical skills.
Nice to Have
- Atlassian Certified JIRA Administrator certification.
- ITIL Foundation Certification.
Additional Information
- Must have strong internet connection
- Quiet workspace free from interruptions and background noise
- Clearance Requirement: None
- This position is contingent upon contract award
