About the Role
The role involves providing dedicated support to enterprise clients, ensuring smooth communication and service delivery, primarily in Italian, while working remotely within a structured international team environment.
Responsibilities
- Act as the main point of contact for enterprise clients speaking Italian
- Support client onboarding and integration processes
- Monitor client account performance and engagement
- Identify client needs and coordinate solutions with internal teams
- Maintain accurate client records and documentation
- Respond promptly to client inquiries and requests
- Escalate technical or complex issues appropriately
- Collaborate with sales and technical teams to ensure client satisfaction
- Track and report on service delivery metrics
- Ensure compliance with service level agreements
- Facilitate training sessions for clients when needed
- Gather client feedback for product and service improvements
- Manage client communications across multiple channels
- Support renewal and retention initiatives
- Troubleshoot common client issues independently
- Maintain up-to-date knowledge of product offerings
- Coordinate with project managers during implementation phases
- Assist in preparing client status reports
- Promote best practices in client engagement
- Adapt communication style to suit enterprise-level stakeholders
Compensation
Competitive salary and benefits package
Work Arrangement
Remote
Team
Global customer-facing team supporting enterprise clients
Location
This position is remote and must be performed from within Greece.
Language Requirement
Native or near-native proficiency in Italian is required, with strong professional communication skills in English.
Not available
