We're trailblazers in revolutionizing customer experiences (CX), harnessing the power of AI to transform interactions for the world's most innovative brands. Our unique approach combines cutting-edge digital technologies with human intelligence, offering comprehensive CX journey management across the Travel and High-Growth Tech sectors.
Position Overview:
Join our vibrant team as a Customer Representative in our diverse multilingual BPO center. As a key player in our pursuit of international service excellence, you'll be first point of contact with our clients.
Key Accountabilities:
• Provide outstanding customer service via email and phone interactions.
• Handle emails and manage voice calls with customers from leading airlines, assisting with flight changes or cancellations, lost baggage, and claims.
• Communicating with customers through various channels in Italian and English
• Responding promptly to customer inquiries
• Maintaining a positive, empathic and professional attitude towards customers at all times
• Ensure customer satisfaction and provide professional customer support
Bucharest, Bucharest, Romania On-site Full-time
CROSS BORDER TALENTS is hiring an Italian-Speaking Customer Experience Specialist
About company
Your international recruitment partner for hard to find candidates and jobs all over the globe. We are a specialist recruitment consultancy with a global network, providing permanent and talent-leasing solutions in Engineering, ICT, and Multilingual sectors.
Operating in over 102 countries, we bridge skill gaps by delivering tailored recruitment solutions worldwide, connecting top talent with world-class opportunities across industries.