TensorWave is looking for a proactive and detail-oriented IT Technician to support our internal IT environment. You'll manage end-user hardware and software, ensure overall system reliability and security, and provide excellent support to our team in a hybrid capacity.
What You'll Do
- Provide hands-on and remote support to employees for technical issues related to laptops, software, connectivity, and general IT operations.
- Set up and maintain user devices including laptops, mobile devices, and peripherals for both onsite and remote employees.
- Support the onboarding and offboarding process by managing user accounts and access to tools.
- Assist with the procurement, inventory, and lifecycle management of IT assets and hardware.
- Help administer and support company-wide SaaS tools and internal systems, ensuring access controls and compliance with IT policies.
- Maintain and update internal documentation including device tracking, system configurations, and user guides.
- Collaborate with the IT Manager to improve system performance, support security initiatives, and implement process improvements.
- Troubleshoot network issues, assist with office IT setups, and ensure a consistent and secure hybrid IT environment.
- Ensure all endpoints meet company security standards, including patching, encryption, and endpoint protection.
- Deliver exceptional customer service to internal teams with a friendly, solutions-oriented mindset.
What We're Looking For
- 2+ years of experience in IT support, help desk, or technical support roles, ideally in a startup or fast-paced environment.
- Proficiency with macOS and Windows operating systems.
- Familiarity with Google Workspace administration and common workplace tools.
- Basic understanding of IT security principles and practices.
- Excellent communication skills and a strong sense of ownership and accountability.
- Ability to prioritize and manage multiple tasks independently in a hybrid setting.
- Strong documentation habits and attention to operational details.
Nice to Have
- Experience supporting SOC 2 or ISO 27001 compliance environments.
Technical Stack
- macOS
- Windows
- Google Workspace
- Slack
- Zoom
- MDM platforms (JAMF or Kandji)
Team & Environment
This role reports directly to the IT Manager.
Benefits & Compensation
- Stock Options
- 100% paid Medical, Dental, and Vision insurance
- Life and Voluntary Supplemental Insurance
- Short Term Disability Insurance
- Flexible Spending Account
- 401(k)
- Flexible PTO
- Paid Holidays
- Parental Leave
- Mental Health Benefits through Spring Health
Work Mode
This role operates in a hybrid capacity.
TensorWave is an equal opportunity employer.
