Responsibilities
- Provide first-line technical support for hardware, software, and connectivity issues across Windows and macOS devices.
- Manage device enrollment, configuration, and basic policy assignments using Microsoft Intune, JAMF Pro, and NinjaOne.
- Assist with onboarding and offboarding: provision devices, apply standard configurations, and prepare equipment for new recruits.
- Perform routine patch management and OS updates across managed endpoints; escalate failures to senior staff.
- Maintain hardware inventory and asset tracking records.
- Create, modify, and deactivate user accounts in OKTA, Microsoft Entra ID, M365, and Google Workspace.
- Assign licenses, group memberships, and application access following least-privilege guidelines.
- Assist with MFA enrollment (OKTA Verify, Microsoft Authenticator) and support users with authentication issues.
- Process access requests and document changes in the ticketing system per IT access control procedures.
- Monitor security dashboards (CrowdStrike Falcon, Microsoft Defender for Endpoint) and escalate alerts per IR procedures.
- Assist with vulnerability remediation by applying patches and configurations as directed by senior engineers.
- Support phishing report triage and basic incident response tasks under supervision.
- Help enforce security policies on endpoints including encryption, screen lock, and approved software standards.
- Perform basic administrative tasks in Azure and AWS under senior engineer guidance (e.g., user access, resource tagging, storage management).
- Monitor system alerts from Azure Security Center, Defender for Cloud, and Guard-Duty; escalate anomalies to senior staff.
- Assist with provisioning and decommissioning Cloud PCs (Windows 365) and virtual machines.
- Support M365 administration: Exchange Online mailboxes, Teams settings, SharePoint permissions, and license assignments.
- Run and maintain existing PowerShell and Bash scripts for routine IT tasks (user reports, software deployments, compliance checks).
- Document runbook steps and update knowledge base articles to improve team efficiency.
- Learn and apply basic scripting modifications under guidance; contribute to automation improvements over time.
- Provide first-line support for AI tool issues across Claude for Work, MCP integrations, and approved AI platforms.
- Assist with onboarding users with AI tools: access provisioning, basic training, and usage guidance.
- Log and track AI tool incidents and usage questions; escalate technical issues to the senior AI systems engineer.
- Help maintain the AI tool registry by updating records for deployed agents, plugins, and integrations.
- Conduct quarterly lifecycle reviews of all deployed Claude agents, skills, and plugins — retiring outdated tools, updating system prompts, and re-vetting integrations after major platform changes to maintain accuracy, security, and operational alignment.
Requirements
- 1–2 years of experience in IT support, service desk, help desk, or junior systems administration.
- Familiarity with Windows and macOS operating environments and common productivity tools (M365, Google Workspace).
- Basic understanding of user account management in Active Directory, Entra ID, or OKTA.
- Exposure to endpoint management tools such as Intune, JAMF, or similar MDM platforms.
- Foundational knowledge of networking concepts: DNS, DHCP, VLANs, Wi-Fi, and VPN.
- Basic scripting familiarity with PowerShell or Bash (able to run and modify existing scripts).
- Comfortable following documented procedures and escalation paths.
- Strong communication skills – able to explain technical issues clearly to non-technical users.
Nice to Have
- Experience with CrowdStrike Falcon or Microsoft Defender for Endpoint.
- Exposure to cloud platforms (Azure or AWS) in a support or lab environment.
- Familiarity with OKTA SSO and MFA administration.
- Any IT certifications: CompTIA A+, Network+, Security+, Microsoft MD-102, or equivalent.
- Interest in AI tools and automation – prior use of Claude, Copilot, or similar platforms.
Benefits
- Comprehensive Health Coverage: Medical, dental, and vision insurance plans
- 401(k) with Company Match: Plan for your future with our retirement savings program
- Equity Purchase Option: Participate in Fuel Cycle’s long-term success
- Flexible Work Schedule: Empowering you to balance life and work
- 15 vacation days and 7 sick days per year
- 12 company holidays
- 4 floating holidays/recharge days to rest or celebrate what matters to you
- Paid Parental Leave: Time to bond with your growing family
- Monthly Internet & Phone Stipend: Support for remote work setup
- Wellness & Lifestyle Perks: Access to tools like Rightway (healthcare navigation), Headspace (mental wellness), Peloton (fitness), and more
- Weekly community lunches, refreshments, and snacks at our LA & NY headquarters
- Pet-friendly office environments
Work Arrangement
On-site — Los Angeles, CA
Additional Information
- Discretionary bonus with a target of 4% of base salary
- Equity grant or purchase option eligible
- Five days per week in the office
- Physical presence required in Los Angeles office
- Reasonable accommodations provided under ADA
