The Washington State Department of Transportation (WSDOT) is hiring an IT Systems Administrator to join our team. This role is pivotal for supporting the North Central Region (NCR) maintenance asset management systems, including the Highway Activities Tracking System (HATS) and Automated Vehicle Locator (AVL) technologies. You will provide technical support for mobile, web, and vehicle-mounted systems by installing, configuring, maintaining, and troubleshooting hardware and software in a 24/7 operational environment.
What You'll Do
- Support the daily operation of the HATS web and mobile application and Repair Cost Estimating (RCE) Tool, identifying and assisting with resolving operational problems and responding to user technical support requests.
- Investigate and troubleshoot hardware, software, and connectivity faults across mobile and vehicle-mounted systems.
- Serve as a system administrator for the NCR and assist HQ with the South Central (SCR) and Eastern Regions (ER) AVL systems.
- Drive and operate heavy equipment within maintenance yards to perform troubleshooting and repair of AVL systems and equipment, ensuring proper functionality through hands-on testing.
- Resolve installation problems, coordinate with vendors, and execute the use of specialized test and calibration equipment.
- Troubleshoot, repair, and conduct prescribed preventative maintenance procedures.
- Test and troubleshoot on-board CANBUS, ISOBUS, environmental switching equipment, and pulse-width modulator amplifiers.
- Assist HQ with the daily operation of the Remote Weather Information System hardware, software, and communications technologies.
- Assist HQ with determining hardware and software needs for maintenance operations and assigned projects in the development of future Maintenance Management Systems.
- Assist in defining user/client requirements for technical services.
What We're Looking For
- Demonstrated ability to independently diagnose and resolve technical issues related to iPad software and hardware, across web and mobile platforms, including system administration, log analysis, SQL querying, and network troubleshooting.
- Skills to apply critical thinking and technical knowledge to ensure continuous system functionality and user support.
- Demonstrated ability to configure and troubleshoot AVL systems, including web-based applications, mobile data hardware, and vehicle-integrated electronics.
- Skills to apply basic diagnostic and coordination skills to ensure reliable system performance, support operational safety, and enable accurate data collection for agency decision-making.
- Demonstrated ability to manage and maintain remote environmental sensor networks, including diagnosing hardware and communication issues, coordinating preventative and corrective maintenance, and ensuring data accuracy.
- Working knowledge of transportation maintenance operations and the ability to align technical support activities with field and operational needs.
- Proven skill to deliver inclusive, responsive, and accessible technical support and training; communicate effectively across roles and regions; clearly document solutions; and build user confidence through collaborative problem-solving.
- Actively demonstrates a commitment to learning and growth.
- Takes action to meet the needs of others.
- A valid driver’s license and the ability to operate state-owned vehicles.
- Ability to maneuver and transport various materials and/or equipment weighing up to 50 pounds.
Nice to Have
- Understanding of GPS technology and highway surveying methods and concepts as applied to maintenance and field operations.
- Demonstrated ability to independently coordinate and implement technology solutions that adapt to evolving business needs and support maintenance operations objectives.
- Ability to safely operate heavy equipment within maintenance yard environments to support system testing, evaluation, and troubleshooting activities.
- A Class A CDL.
Technical Stack
- Highway Activities Tracking System (HATS)
- Automated Vehicle Locator (AVL)
- iPads
- Repair Cost Estimating (RCE) Tool
- Remote Weather Information System
- CANBUS
- ISOBUS
- SQL
Team & Environment
This position supports the North Central Region (NCR) and assists Headquarters (HQ) with supporting the South Central (SCR) and Eastern Regions (ER). The Maintenance Operations Technology Group operates within the HQ Maintenance Operations Branch.
Work Mode
This is an onsite position requiring work across the North Central Region (NCR), South Central Region (SCR), and Eastern Region (ER).
The Washington State Department of Transportation is an equal opportunity employer.
