ITC Federal is hiring a Senior Aternity Administrator to manage our critical Aternity platform within a government environment. You will be responsible for monitoring, analyzing, and optimizing end-user device and application performance to ensure a high-quality user experience.
What You'll Do
- Proactively track the health of applications and Windows/Mac endpoints, moving from reactive to proactive symptom monitoring.
- Install, configure, and maintain Aternity agents and servers to ensure accurate metric collection.
- Utilize Aternity dashboards to analyze user experience, identify bottlenecks, and generate reports on KPIs.
- Investigate performance issues, identify root causes, and collaborate with support teams to resolve them.
- Create custom business process flows and monitor end-user activity, such as response times, for key applications.
What We're Looking For
- A Bachelor’s of Science degree or equivalent.
- 5+ years of hands-on experience with Aternity or similar end-user device performance monitoring tools.
- 10 years of overall IT experience.
- Proficiency with the Aternity platform building custom dashboards and monitoring solutions for end-user devices.
- Knowledge of the Aternity upgrade and patching process.
- Knowledge of PowerShell, Python, or similar languages for automation.
- Eligibility to obtain a DHS Suitability clearance.
Nice to Have
- Knowledge of API integrations, Active Directory, and Group Policy.
- Familiarity with ServiceNow and how it integrates with Aternity, as well as SQL and Tableau.
Technical Stack
- Aternity
- PowerShell
- Python
- ServiceNow
- SQL
- Tableau
- Active Directory
- Group Policy
Work Mode
This is a fully remote position.
ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.
