Stelo is looking for a Senior SysAdmin / Support Engineer to own the day-to-day maintenance of our internal systems and provide technical support to our Stelo Data Replicator customers. This hybrid role is both internal-facing (infrastructure, users, environments) and external-facing (customer support), ideal for someone comfortable working across a broad but manageable scope in a small company.
What You'll Do
- Own the day-to-day maintenance and reliability of our internal infrastructure, handling routine systems, network, and database upkeep.
- Administer, maintain, and troubleshoot virtualized infrastructure platforms like VxRail/VMware running Windows Server and Linux, focusing on routine maintenance, patching, and performance monitoring.
- Manage user accounts, groups, and permissions across AD/Azure AD and internal systems, enforcing least-privilege access and MFA.
- Support and maintain cloud environments (Azure, AWS, GCP) for virtual machines, networking, storage, and secure remote access.
- Configure, maintain, and troubleshoot Fortinet-based VPN solutions.
- Implement and maintain backup and recovery processes for servers, applications, and databases, including periodic restore testing.
- Monitor the health and capacity of systems, networks, VPN, and services, and handle incident response and basic performance troubleshooting.
- Perform routine operational tasks: OS and application updates, certificate renewals, log reviews, and security patching.
- Administer and support databases, especially IBM DB2 LUW and IBM i (AS/400), including basic administration, backup/restore, and performance troubleshooting.
- Provide technical support for SQDR customers via remote sessions, email, and ticketing systems, guiding them through installation, configuration, and best practices.
What We're Looking For
- Proven experience as a SysAdmin or Support Engineer in a hands-on, operational role.
- Strong practical knowledge administering VxRail/VMware, Windows Server, and Linux environments.
- Experience managing identity and access with AD/Azure AD.
- Hands-on experience supporting and maintaining cloud environments (Azure, AWS, GCP).
- Experience configuring and troubleshooting VPN solutions, preferably Fortinet.
- Solid understanding of backup, recovery, and disaster recovery processes.
- Experience with performance monitoring, incident response, and routine system maintenance.
- Familiarity with database administration, specifically IBM DB2 LUW and IBM i (AS/400).
- Excellent customer-facing support skills for troubleshooting complex technical issues.
- Ability to thrive in a small company environment with a broad scope of responsibilities.
Technical Stack
- VxRail/VMware
- Windows Server, Linux
- AD/Azure AD
- Azure, AWS, GCP
- Fortinet VPN
- IBM DB2 LUW, IBM i (AS/400)
Stelo is an equal opportunity employer.
