CrowdStrike is hiring an IT Systems Administrator for our North Sydney office as part of the global Information Technology Service Desk (ITSD) Team. In this role, you will facilitate, implement, troubleshoot, and problem solve in support of our internal users while enhancing our service delivery, systems, and operational procedures.
What You'll Do
- Serve as a front-line Service Desk team member by managing inbound support requests and facilitating resolution for our internal customers.
- Maintain an operational knowledge of the latest Mac, Windows, and Linux OS server and desktop features, best practices, and system configurations.
- Manage CrowdStrike endpoints via SCCM, Jamf, and AirWatch.
- Contribute to streamlining, optimizing, and simplifying employee application experiences.
- Configure new-hire systems and perform IT on-boarding for new employees.
- Act as a local resource for hands-on and eyes-on assistance in the server/networking room.
- Potentially travel occasionally to remote offices for similar projects.
- Collaborate with IT Service Desk Team members and other teams’ subject matter experts on projects or new initiatives.
- Implement, improve, and document new and existing policies, procedures, and processes for various IT systems.
- Maintain inventory and assist with asset procurement, delivery, and shipping.
- Provide support for A/V equipment in office conference rooms.
- Assist in supporting employees in the office as necessary.
- Assist with tasks as assigned by the manager.
What We're Looking For
- Effective communication, patience, tenacity, and follow-through in tracking, troubleshooting, and resolving internal customer support calls.
- Ability to explain complex technical concepts and procedures to non-technical internal customers.
- Strong task and time management skills with the ability to prioritize, triage, resolve, and escalate effectively.
- Intermediate knowledge of OS concepts and Active Directory account creation and maintenance, with some OU and Security Group management.
- Tangible understanding of security best practices, worst practices, concepts, and real-world applications.
- Effective written and verbal communication skills in fluent English.
- Capability to lift 50lbs.
Nice to Have
- Experience with scripting or reverse engineering scripts in PowerShell, Bash, or Python, with exposure to scripting for task automation.
- Experience with systems management and automation, including a basic understanding of Group Policy, WSUS, and automation services.
- Experience with basic troubleshooting and network concepts, including TCP/IP, DNS, IP addressing, connectivity troubleshooting, and cabling.
- Fundamental understanding of the Linux, Windows, and Mac command line, services, data manipulation, installation, and system operation.
- Experience with VMWare or Hyper-V virtualization, including deployment, management, and troubleshooting.
- Mid to advanced understanding of security concepts and best practices.
- Experience with mail flow and basic troubleshooting on mail systems such as Exchange and Google Apps.
Technical Stack
- Operating Systems: Mac OS, Windows OS, Linux OS
- Endpoint Management: SCCM, Jamf, AirWatch
- Scripting: PowerShell, Bash, Python
- Virtualization: VMWare, Hyper-V
- Directory & Collaboration: Active Directory, Exchange, Google Apps
Team & Environment
You will join the global Information Technology Service Desk (ITSD) Team at CrowdStrike.
Benefits & Compensation
- Market leader in compensation and equity awards.
- Comprehensive physical and mental wellness programs.
- Competitive vacation and holidays for recharge.
- Paid parental and adoption leaves.
- Professional development opportunities for all employees regardless of level or role.
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections.
- Vibrant office culture with world class amenities.
Work Mode
This is an onsite position based in our North Sydney office.
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed.
