Rockefeller Philanthropy Advisors is hiring an IT Systems Administrator to support and optimize our cloud-based systems in a fully remote environment. In this role, you will be responsible for managing user access, onboarding, troubleshooting, and maintaining the security and performance of Mac and PC devices.
What You'll Do
- Serve as first line of support for internal team members, managing onboarding, offboarding, and role transitions.
- Provision user accounts, enroll devices in Apple Business Manager and MDM tools, and provide IT training for new hires.
- Troubleshoot and resolve technical issues on Mac and PC devices, responding promptly to support tickets.
- Manage the device lifecycle including ordering, tracking, updating, and retiring hardware assets.
- Maintain security hygiene by supporting OS and software updates and ensuring compliance with internal protocols.
- Document technical workflows, conduct audits, and assist in implementing new technologies and integrations.
- Collaborate with the Director of Technology Operations on system integrations and operational initiatives.
What We're Looking For
- Bachelor’s degree or equivalent experience in a relevant field.
- Strong expertise with Mac systems, including remote support and application troubleshooting.
- Experience supporting cloud collaboration tools such as Zoom and Slack.
- Excellent communication skills with a high degree of discretion in handling sensitive information.
- Ability to work independently, multitask, and prioritize in a fast-paced, remote work environment.
- Strong documentation skills and a mindset geared toward continuous process improvement.
- Team-oriented with a willingness to support broader technology operations as needed.
Nice to Have
- Experience with Google Workspace, Microsoft 365, and MDM tools like Mosyle and Apple Business Manager.
- Familiarity with Salesforce or similar ticketing systems.
Technical Stack
- Mac, PC
- Zoom, Slack
- Google Workspace, Microsoft 365
- MDM tools (e.g., Mosyle, Apple Business Manager)
- Salesforce or similar ticketing systems
Team & Environment
Collaborate with the Director of Technology Operations.
Benefits & Compensation
- Salary: $60,000 to $62,000
- Full-time remote work opportunity with a flexible and distraction-free home office setup.
- Engaging and supportive company culture emphasizing collaboration and growth.
- Opportunity to work with a fast-paced, innovative team in a growing organization.
Work Mode
This is a fully remote position. Candidates must be located in Atlanta, GA.
Rockefeller Philanthropy Advisors is an equal opportunity employer.
