Eurofins Scientific is hiring an IT Support Technician – Tier II

The Tier II IT Support Technician provides advanced technical support for end-user devices, applications, and network connectivity across multiple locations. This role serves as an escalation point for Tier I issues, ensuring timely resolution of complex incidents and contributing to a positive user experience. Responsibilities include supporting Microsoft 365 services, endpoint security, remote access solutions, and hardware lifecycle management. The technician collaborates with IT teams on projects, maintains compliance with security standards, and continuously seeks opportunities to improve processes and adopt emerging technologies. Essential Duties and Responsibilities: - Serve as Tier II escalation point for technical issues from the Service Desk and resolve complex incidents in a timely manner according to SLAs. - Provide advanced support for desktops, laptops, mobile devices, and peripherals, including imaging, configuration, and troubleshooting. - Support and maintain Microsoft 365 applications (Outlook, Teams, SharePoint) and ensure proper integration with end-user systems. - Troubleshoot and resolve issues related to Windows 10/11, macOS, and common enterprise applications. - Assist with endpoint security, including antivirus, encryption, MFA, and compliance with security policies. - Configure and support network connectivity for end-user devices, including VPN, Wi-Fi, and basic TCP/IP troubleshooting. - Utilize remote support tools to assist users in multiple locations and provide guidance for remote/hybrid work setups. - Document solutions, create knowledge base articles, and contribute to process improvement initiatives. - Participate in hardware lifecycle management, including deployment, upgrades, and disposal in accordance with company standards. - Collaborate with IT teams on projects such as system migrations, software rollouts, and infrastructure upgrades. - Maintain awareness of emerging technologies and recommend improvements to enhance user experience and system reliability. - Participate in after-hours on-call rotation and respond to critical incidents as needed. - Ensure compliance with IT security standards, data privacy regulations, and company policies.