About the Role
The role involves delivering hands-on technical support for hardware, software, and network systems, ensuring minimal downtime and efficient resolution of user issues.
Responsibilities
- Diagnose and resolve technical issues for end users
- Support desktop, laptop, and mobile device configurations
- Install and configure operating systems and applications
- Maintain network connectivity and peripheral devices
- Document technical problems and solutions
- Assist with onboarding and offboarding of employee equipment
- Respond to service desk tickets in a timely manner
- Escalate complex issues to appropriate teams
- Perform routine system updates and patches
- Monitor system performance and report anomalies
- Provide remote support when needed
- Assist with printer and video conferencing setups
- Maintain inventory of IT assets
- Follow security protocols for data protection
- Support cloud-based service access and troubleshooting
- Train users on basic IT functions
- Coordinate with vendors for hardware repairs
- Ensure compliance with internal IT policies
- Assist in deploying new technology initiatives
- Troubleshoot email and calendar access problems
- Support two-factor authentication systems
- Handle password resets and account access issues
- Participate in after-hours maintenance when required
- Contribute to improving support workflows
- Maintain professionalism in all user interactions
Compensation
Competitive salary and benefits package offered
Work Arrangement
Hybrid work model available
Team
Collaborative team environment with cross-functional support
Physical Demands
- Must be able to move between offices and handle equipment weighing up to 40 pounds
- Frequent use of hands for assembling and disassembling devices
- Regular sitting and standing during work hours
Work Environment
- Office setting with occasional travel to other sites
- Hybrid schedule combining remote and on-site work
- Collaborative atmosphere with shared responsibilities
This position may require sponsorship for work authorization
