Akido Labs is hiring an IT Support Specialist I

Responsibilities

• Deliver initial technical assistance for hardware, software, and network problems.
• Set up and manage desktops, laptops, printers, and related peripheral devices.
• Offer user support for Microsoft Office 365 applications such as Outlook, Teams, OneDrive, and SharePoint.
• Help prepare and deploy workstations, user accounts, and devices for new hires.
• Keep current records of IT assets, including equipment and software licenses.
• Conduct regular system upkeep, software patching, and issue resolution.
• Record technical support interactions, solutions, and standard operating procedures.
• Refer advanced technical issues to higher-level IT personnel.
• Work with IT team members to enhance support workflows and user satisfaction.

Benefits

• Health benefits
• 401K
• Long-term disability coverage
• Life insurance
• Paid time off