Akido Labs is hiring an IT Support Specialist I

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care. Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York. Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com. The Opportunity We are looking for a motivated and detail-oriented IT Support Specialist I to join our growing IT support team. Reporting to the IT Manager, this role is essential in maintaining day-to-day technical operations across the organization. You’ll play a key role in supporting end-users with hardware and Office 365 tools, ensuring seamless productivity and minimal downtime. This is a great opportunity to grow your technical skills and gain hands-on experience in a fast-paced, team-oriented environment. What you’ll do - Provide first-level technical support for hardware, software, and network-related issues. - Install, configure, and maintain desktop and laptop computers, printers, and peripheral devices. - Support end-users with Microsoft Office 365 tools including Outlook, Teams, OneDrive, and SharePoint. - Assist in setting up new employee workstations, accounts, and devices. - Maintain accurate asset inventory of IT equipment and software licenses. - Perform routine system maintenance, software updates, and troubleshooting. - Document support activities, technical solutions, and standard procedures. - Escalate more complex technical problems to senior technicians or system administrators. - Collaborate with other IT staff to improve support processes and user experience. Who you are - Associate’s degree or equivalent certification in IT, Computer Science, or a related field (preferred) - Basic knowledge of Windows operating systems and computer hardware (preferred) - Familiarity with Microsoft Office 365 (Outlook, Word, Excel, Teams, etc.) (preferred) - Strong problem-solving abilities and attention to detail (preferred) - Excellent communication and customer service skills (preferred) - Able to work independently and as part of a team (preferred) - A+ Certification or similar IT credential (preferred) - Experience with ticketing or helpdesk systems (preferred) Benefits - Health benefits - 401K - Long-term disability - Life insurance - Paid Leaves