The Plus Group is seeking an IT Support Specialist to provide comprehensive technical support and assistance to our staff, both in-house and remotely. In this role, you will be pivotal in maintaining our operational efficiency by managing computer systems, networks, and equipment. You’ll join a company where dedication goes beyond the ordinary, embracing diversity and a collective passion to innovate.
What You'll Do
- Serve as the primary point of contact for internal IT support, addressing issues with computer systems, hardware, software, and networks, both on-site and remotely.
- Perform regular maintenance and monitoring of company IT equipment to ensure optimal functionality in office and remote environments.
- Manage IT inventory, track equipment status, and assist in maintaining detailed records of hardware and software assets.
- Prepare, format, and configure laptops and other devices for new staff members, ensuring they are equipped with necessary applications and security protocols.
- Install, modify, and repair computer hardware and software; diagnose and resolve technical issues.
- Install and connect various IT hardware such as monitors, keyboards, printers, and other peripherals.
- Provide guidance and support for non-technical staff, including training on company systems and remote work tools.
- Collaborate with external vendors and IT service providers as needed.
What We're Looking For
- Proven experience as an IT Support Specialist, particularly in internal staff support and equipment maintenance, in both in-office and remote settings.
- Comprehensive knowledge of operating systems including Windows, macOS, Android, and iOS.
- Strong understanding of Microsoft Office applications and the ability to provide support on these tools.
- Troubleshooting skills across various technology platforms.
- Communication and interpersonal abilities, suitable for both in-person and virtual communication.
- Experience with hardware and software installation, configuration, and maintenance.
- Knowledge of remote troubleshooting techniques and network security practices.
- Organizational skills with the ability to manage multiple tasks simultaneously.
Nice to Have
- Familiarity with Mobile Device Management (MDM) solutions, Microsoft Azure & Intune, and Apple Business Manager.
Technical Stack
- Windows, macOS, Android, iOS
- Microsoft Office
- Mobile Device Management (MDM)
- Microsoft Azure, Intune
- Apple Business Manager
Team & Environment
You'll join GEN+, a dynamic team comprising over 3,000 industry experts from 60+ nationalities, fostering an environment of creativity and excellence.
Work Mode
This role offers a hybrid work model.
The Plus Group is an equal opportunity employer.
