Banner Bank is looking for an IT Support Specialist to provide remote technical support and guidance to our teams across the Western United States. In this role, you'll be the frontline for resolving technical issues and ensuring our internal users can work effectively.
What You'll Do
- Provide responsive, tier-1 technical support to employees via phone, chat, or ticketing system
- Diagnose and resolve a wide range of hardware, software, and network-related issues
- Escalate complex technical problems to appropriate senior teams or specialists
- Document all support interactions and resolutions clearly in the knowledge base
- Assist with user account provisioning, access management, and password resets
What We're Looking For
- Proven experience in a technical support or help desk role
- Strong knowledge of Windows and macOS operating systems
- Experience troubleshooting common office productivity software and remote access tools
- Excellent problem-solving, communication, and customer service skills
- Ability to work independently and manage a queue of support tickets
Work Mode
This is a fully remote position. Candidates must reside and be authorized to work in one of the following states: California, Idaho, Oregon, Utah, or Washington.
Banner Bank is an equal opportunity employer.
