Optivations is hiring an IT Support Specialist

Company Overview: OPTIVATIONS is a PE-backed, full-service marketplace management firm and one of the largest multi-brand sellers on the Amazon marketplace. Trusted by some of Amazon’s most successful brands, the company supports marketplace strategy creation and execution. We are a fact-based, highly analytical firm with a consultative approach to problem-solving, project management, communication, and performance management. Not only does the company provide comprehensive operations leadership, it also offers clients critical thinking and analysis at a level that sets them apart from other competitors within the space. Position Overview: The IT Support Specialist will work on-site from our West Palm Beach office and they’ll be the go-to person for keeping our systems running smoothly and ensuring our team and clients have what they need to do their work. They’ll handle everything from day-to-day support requests to onboarding new users and clients, managing our productivity suite environments, and keeping our office technology organized and well-maintained. Responsibilities (including, but not limited to): - Handle admin tasks across internal and third-party systems such as password resets, user provisioning, and permission management - Manage user onboarding and offboarding, including orientation and access setup - Support client onboarding and offboarding processes - Troubleshoot and resolve hardware and connectivity issues (WiFi, login problems, peripherals, etc.) - Serve as the first point of contact for IT support requests - Escalate complex issues when needed and follow through to resolution - Help manage and configure our Microsoft environment including Intune, Teams, Outlook, and related tools - Support device management and security policies through Intune - Assist with ongoing Microsoft 365 administration and improvements - Organize and maintain our server closet - Track and manage inventory of tech equipment in the office - Help with hardware setup, maintenance, and replacement as needed Qualifications (including, but not limited to): - 5+ years of experience in IT support, helpdesk, or a similar role - Hands-on experience with Microsoft 365 administration (Teams, Outlook, Intune) - Familiarity with user and permission management across various systems - Comfortable troubleshooting common hardware and connectivity issues - Strong organizational skills and attention to detail - Experience with physical access management (badges, NFC cards, etc.) - Clear communication skills for working with both technical and non-technical colleagues Preferred Qualifications: - Experience with device management and endpoint security (Intune, MDM) - Familiarity with onboarding/offboarding workflows and documentation - Experience managing IT inventory and equipment tracking - Experience with multi-accounting e-commerce software (anti-detect browsers) - Experience migrating across productivity suites (Google Workspace to Microsoft 365 or vice versa) - Any relevant certifications (CompTIA A+, Microsoft 365, etc.) OPTIVATIONS offers a full range of benefits, including: - Annual performance bonus (discretionary, paid based on personal and firm performance) - 401(k) program with company match up to 4% of compensation - Health, life, disability, vision, and dental insurance coverage - Seven paid holidays annually - Unlimited paid time off as defined in the company’s “Responsible Adult Policy” (subject to certain notice requirements and guidelines) - Flexible remote-work and work-from-home policies for eligible positions